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Stu1

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#310846 26-Nov-2023 18:41
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2degrees used to attach my bill to my email which I use for claiming expenses. There has been a change in their new system the new email just shows the  full amount due but no statement. It has a button to view the bill but when it takes you to the app there doesn’t seem to be away for me to get my statement which has the statement date and gst component. I rang the call centre they have had multiple complaints about the change and will manually email me my bill. Is there a way on the new app to see and download my statement?


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Linux
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  #3164073 26-Nov-2023 18:49
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@stu1 Just login to your 2degrees account via https://broadband.2degrees.nz/my2degrees/#/

 

click on ' My bill history ' top right hand corner then you can save a copy .pdf or print it

 

 


 
 
 

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Stu1

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  #3164090 26-Nov-2023 19:54
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Linux:

@stu1 Just login to your 2degrees account via https://broadband.2degrees.nz/my2degrees/#/


click on ' My bill history ' top right hand corner then you can save a copy .pdf or print it


 



I don’t have that option




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  #3164091 26-Nov-2023 19:55
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Are you logging into the website via a computer? If mobile browser you may need to select get desktop site




Stu1

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  #3164092 26-Nov-2023 20:04
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Linux:

Are you logging into the website via a computer? If mobile browser you may need to select get desktop site



I’m on the iPad I get that option for my mobile bill so can download that as a PDF but not the same options for broadband





Stu1

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  #3164095 26-Nov-2023 20:14
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@linux thanks heaps for your help ,just worked it out, I was on the old platform as an old user . Have reset password now I get these options . I wouild still prefer they attach it like last month so I don’t have to log in



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