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nzkiwiman

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#310907 29-Nov-2023 19:55
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Every month on the 12th I receive a bill for my Gigatown Fibre Connection (1000/500) that I originally obtained through Snap Internet.
Sometime after the 18th of the month I log onto my 2D Account and pay the charge.
This month I logged on (21st November) and found that I had been ported onto the new My 2Degrees and that I didn't seem to have a bill to pay.
Fast forward to tonight (29th November) and the new My 2Degrees has more information but yet no new bill

What I found interesting is that my Gigatown connection is now referred to as Fibre300 and a quick speed test shows that I am only getting 300 down and roughly 90 up across 3 different devices in the house.

My Fritzbox shows that things were changed remotely on the 22nd November to this new speed

I am sure it is well within 2D Terms and Conditions to reduce my speed (while still paying the same), but I am rather 'annoyed' at the moment.


Has anyone else with an old plan noticed the sly change?


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chrisvp
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  #3166201 30-Nov-2023 09:40
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Thanks @nzkiwiman.  This was not intentional and your escalation has identified 11 impacted customers we'll touch base with to correct ASAP. Apologies for the inconvenience :(




nzkiwiman

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  #3166205 30-Nov-2023 09:50
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Thanks Chris


nzkiwiman

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+1 received by user: 390

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  #3166746 1-Dec-2023 10:59
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This has been resolved; plan is now Fibre1000 at my grandfathered rate




dauckland
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  #3170132 9-Dec-2023 19:04
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Not sure if related but my Orcon hyperfibre 2 download speeds got cut to 1.5 same day
Upload is still 2Gb but can’t get more than 1.5 down
Damian

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