Hi team,

We have recently switched to 2degrees fibre from Spark.

Currently using Spark modem configured with 2degrees settings, but we cannot establish an internet connection.

The settings we are using as below

WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
802.1Q: Enabled
VLAN ID (802.1Q): 10
802.1P (Priority): 0
IP Version: IPv4 or IPv6
MTU Size: 1492 or 1500
NAT: Enabled
NAT: Enabled

Contacted customer support but even they were unable to troubleshoot.

The LAN 1 light does not come on when ONT is connected to the modem. Have tried using different cables (no change)

Tried connecting to LAN 2 on ONT (no change)

ONT and connection was fine with spark before the switchover a few days ago. So it's highly unlikely that fault with the ONT.



Can anyone please assist?

Thank you