2talk: random invoice with nothing due

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2talk: random invoice with nothing due

rscole86

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#311153 18-Dec-2023 16:58

Just curious if anyone else has recently received an invoice with nothing due?

It's been over four and a half years since we last used 2talk.

My credentials from back then don't work, and from what I recall it was prepaid only and I would have closed the account.

The invoice is for 1 CallingPlan at $0.00

I'll have to message them as my account number and email address don't exist in their system so I can't ask for a password reset.

Stu

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#3173190 18-Dec-2023 17:24

Yeah I did get something a couple of weeks or so back. I think they've maybe migrated to a new system and the invoice was just the "new" account kicking in to gear?

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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Reanalyse

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#3173191 18-Dec-2023 17:27

Have been getting them (2Talk $0 bills) for ages. But to cancel online I need the phone number the bill relates to, and of course at $0 it does not exist.

rscole86

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#3173193 18-Dec-2023 17:32

Online chat asked me to log in and close my account, when I explained that I can't, they confirmed that my email address is not linked to an account.

They didn't accept my instruction to close the account via chat, so I've had to explain it all again in reply to the invoice.

Stu

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#3173209 18-Dec-2023 19:28

Weird. My old login still works. Just chased it up and the invoice I received at the beginning of the month stated $0 opening balance, and then a negative charge of the value of my old $4.27 balance with a result of $4.27. In the breakdown it mentioned a (negative) migration charge of my previous balance less GST.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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rscole86

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#3174129 21-Dec-2023 17:43

All sorted after an email to 2talk, still unsure why their chat couldn't do it or pass the message.

Looks like your account has stayed active since then. There is an account linked to your email and it matches the one of the account code listed on the invoice. We'll go ahead and close that for you now.
Just a heads up there is a chance you'll receive a "Final" invoice on the next time that the billing cycle would occur, which should be the 13th of January. Afterwards you should receive no more invoices.
We're sorry to see you go. Your account and all the lines associated with it have been cancelled as per your request.
If you ever change your mind or need help activating alternative services, don't hesitate to reach out. We're here to assist you whenever you need it.
Right here and now, your request is all taken care of.