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aaristotle

161 posts

Master Geek
+1 received by user: 37


#315184 20-Jun-2024 10:36
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Had an interesting issue while overseas where my wifes mobile account was charged the daily roaming charge on the days an SMS text was sent via Wifi Calling.

 

The phone was set to flight mode before we left NZ and then Wifi and Bluetooth were switched on. Got to our resort in Fiji, connected to the wifi and the Wifi Calling icon was displayed on the phone. We were there 8 days and on 4 days my wife received texts and replied. These were the days the roaming charges matched.

 

2 Degrees did reverse the charges, but the helpdesk agent tried to tell us that SMS definitely doesn't work over wifi calling, and that sending an SMS somehow overrode the flight mode setting and sent through the local network.
I saw both flight mode being set before we left and unset when we got back, so definitely know it was on. Also if it was accidently turned off I would expect to receive the Welcome to Country SMS texts you normally get. The phone is a NZ purchased Oppo A78 5G which had prepaid 2 degrees sim card in the box (however is used on-account). 
It almost seems like the phone has somehow partially connected to the Fiji network, to trigger the roaming, and as we were planning on using wifi calling later in the year on another overseas trip would like to ensure this doesn't occur again.


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SaltyNZ
8862 posts

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2degrees
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  #3251103 20-Jun-2024 10:58
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SMS definitely works on VoWifi, regardless of the CSR might have told you. Source: built it.

 

However, one of the side-effects of us rolling back SMS over IMS to the Microsoft IPSMGW is that that gateway does not provide sufficient information for the OCS to tell the difference. Thus, when you sent an SMS on VoWifi, the OCS thought you were doing it on VoLTE, and you were charged the $8 daily fee. You should get that refunded.

 

Feel free to quote me (Simon Green) on that when you call them back.





iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.




Dairusire
333 posts

Ultimate Geek
+1 received by user: 113


  #3251115 20-Jun-2024 11:18
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SaltyNZ:

 

SMS definitely works on VoWifi, regardless of the CSR might have told you. Source: built it.

 

 

Not gonna lie. That was a smooth flex haha. 
Really doesn't get more definitive than that. 


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