[Snap] Snap Internet Scheduled Downtime

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RalphFromSnap

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#31655 25-Mar-2009 17:57

Expect a 20-35min downtime tonight between 1am and 4am. A switch at the RAN will be getting rebooted to upgrade its firmware, as that will generate a full broadband outage we will be using this opportunity to upgrade some of our core network.

Cheers.

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

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Tockly

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#203322 25-Mar-2009 19:55

Thanks for letting us know.

But I'm sure I will be snoring away by then!!!

Detruire

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#203330 25-Mar-2009 21:19

It's nice to see this sort of thing posted in the correct places on some forums.

rm *

hads

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#203334 25-Mar-2009 21:23

Agreed, thanks for letting us know.

nicegear.co.nz - VoIP, DVB and other Linux compatible hardware

vexxxboy

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#203335 25-Mar-2009 21:28

just as a matter of interest does the upgrade benefit the end user or is it just general maintenance

Common sense is not as common as you think.

RalphFromSnap

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#203357 25-Mar-2009 22:18

vexxxboy: just as a matter of interest does the upgrade benefit the end user or is it just general maintenance

Short Term: No
Mid Term: Yes
Details: Sorry, can't say yet

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

nate

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#203605 26-Mar-2009 20:39

RalphFromSnap: Expect a 20-35min downtime tonight between 1am and 4am. A switch at the RAN will be getting rebooted to upgrade its firmware, as that will generate a full broadband outage we will be using this opportunity to upgrade some of our core network.

Hey Ralph, a couple of ideas from a customer's point of view:

1. I completely forgot about this, and last night when my internet died I used my datacard to go to the snap website to see if there were any planned outages - that page never changed. It would be good to have that updated whenever there is network issues.

2. If I didn't have a datacard, it would be good to signup for a SMS alert, I'm more than happy to pay the 20 cents per message if I'm told why my internet is down.

If you need systems to handle #2 I'm sure we can help you out

Other than that, I've been very satisfied with speeds and the helpdesk at Snap, keep up the good work!

Mighty Ape

Shop now at Mighty Ape (affiliate link).

RedJungle

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#203679 27-Mar-2009 09:47

Or... go to bed!