[Snap] Snap Internet Scheduled Downtime

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap Internet Scheduled Downtime

RalphFromSnap

776 posts

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Snap Internet

#31655 25-Mar-2009 17:57

Expect a 20-35min downtime tonight between 1am and 4am. A switch at the RAN will be getting rebooted to upgrade its firmware, as that will generate a full broadband outage we will be using this opportunity to upgrade some of our core network.

Cheers.

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Tockly

346 posts

Ultimate Geek

#203322 25-Mar-2009 19:55

Thanks for letting us know.

But I'm sure I will be snoring away by then!!!

Detruire

1771 posts

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#203330 25-Mar-2009 21:19

It's nice to see this sort of thing posted in the correct places on some forums.

rm *

hads

392 posts

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#203334 25-Mar-2009 21:23

Agreed, thanks for letting us know.

nicegear.co.nz - VoIP, DVB and other Linux compatible hardware

vexxxboy

4243 posts

Uber Geek

#203335 25-Mar-2009 21:28

just as a matter of interest does the upgrade benefit the end user or is it just general maintenance

Common sense is not as common as you think.

RalphFromSnap

776 posts

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Snap Internet

#203357 25-Mar-2009 22:18

vexxxboy: just as a matter of interest does the upgrade benefit the end user or is it just general maintenance

Short Term: No
Mid Term: Yes
Details: Sorry, can't say yet

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

nate

6473 posts

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#203605 26-Mar-2009 20:39

RalphFromSnap: Expect a 20-35min downtime tonight between 1am and 4am. A switch at the RAN will be getting rebooted to upgrade its firmware, as that will generate a full broadband outage we will be using this opportunity to upgrade some of our core network.

Hey Ralph, a couple of ideas from a customer's point of view:

1. I completely forgot about this, and last night when my internet died I used my datacard to go to the snap website to see if there were any planned outages - that page never changed. It would be good to have that updated whenever there is network issues.

2. If I didn't have a datacard, it would be good to signup for a SMS alert, I'm more than happy to pay the 20 cents per message if I'm told why my internet is down.

If you need systems to handle #2 I'm sure we can help you out

Other than that, I've been very satisfied with speeds and the helpdesk at Snap, keep up the good work!

RedJungle

Phil Gale
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#203679 27-Mar-2009 09:47

Or... go to bed!