I just want to write a quick post to say a huge thanks to Snap for my recent interactions with their very impressive service.

I changed from Orcon to Snap when we moved house for their Naked DSL offering, which went very smoothly, and they were very quick and organised about getting things going. Getting a /29 added to my account and routed down my ADSL line was painless.

Now the real reason for my posting... I'm on site at a client's premises for the next day to cut them over to a new network topology, mostly provided by Snap. I can't say much about the situation, but a particular large company was making it difficult to get the last office online with Snap ADSL, which has finally been resolved after Mark Petrie himself got involved and sorted it out (actually doing the technical work.. not just doing "boss" type stuff).

Thanks again guys, that's stellar customer support. :)

If anyone wants a reason to consider Snap for their connectivity, this is just one!