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Morgenmuffel

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#321562 29-Aug-2025 12:32
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Mrs Morgenmuffel didn't do her yearly top-up in July, and now appears to have lost her number, is it possible to get the number back? Or is time for a new number





'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON


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Linux
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  #3408502 29-Aug-2025 12:51
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@Morgenmuffel Have you called and spoken to 2degrees about it? Geekzone is not an official support channel




gehenna
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  #3408503 29-Aug-2025 12:54
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Linux:

 

@Morgenmuffel Have you called and spoken to 2degrees about it? Geekzone is not an official support channel

 

 

But it is a place to crowdsource community experiences.


nztim
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  #3408504 29-Aug-2025 12:59
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How do people go a year without topping up? Living Overseas?





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SaltyNZ
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  #3408593 29-Aug-2025 15:01
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As long as it was not too long ago - like, if it was last year, don't bother, but if it was only a few weeks - call Care, they can probably sort it out (but no promises).





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richms
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  #3408599 29-Aug-2025 15:30
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nztim:

 

How do people go a year without topping up? Living Overseas?

 

 

Only having the number active to deal with obsolete businesses that refuse to let you communicate with them without giving them one is my main reason.

 

Need them for google accounts, and its a security liability to have the recovery number be in the same device that is at risk of being compromised.

 

Hell, I have a number which I just use for lost cat flyers whenever I need to do that.





Richard rich.ms

Morgenmuffel

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  #3408614 29-Aug-2025 16:27
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To answer questions.

 

2 degrees was contacted, but apparently gave different answers both no and possibly yes if you go into a 2 degrees store,  and the account may have expired early July or early August,

 

Unfortunately Mrs Morgenmuffel struggles with giving straight answers and accurate details owing to past issues.

 

Anyway I will probably grab her a new sim.

 

 

 

And the phone is only topped up yearly or as needed, as everything else is done online,  and the phone is really only used for emergency contact and the bank stuff





'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON


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