Android 2d app won't run

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Android 2d app won't run

linw

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#322941 8-Oct-2025 14:14

For some months now the 2d app won't run (yes, I have loaded new apps). All it shows is an almost blank screen with X "idm.2degrees.nz" on it.

That address doesn't work so I am wondering where it is coming from.

Any ideas where I need to look?

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#3423022 8-Oct-2025 14:38

@linw What makde / model of handset are you having issues on?

What is the default browser on your handset?

linw

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#3423233 8-Oct-2025 19:08

Thank you. It is a Redmi 4 5G from FB Tech.

I use the Edge browser.

Something is screwy as I added it easily to my wife's older Redmi 5g.

richms

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#3423236 8-Oct-2025 19:18

Are you certain its the right 2d app? They did a needless change of app a while back, and the old one may still be lingering.

Richard rich.ms

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#3423237 8-Oct-2025 19:19

Does the other handset have Google Chrome installed?

KiwiSurfer

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#3423245 8-Oct-2025 19:38

2deg app works fine on my mobile. I use Firefox (not Chrome) as my default browser.

linw

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#3423247 8-Oct-2025 19:51

I asked AI and it said delete the cache.

And, guess what, it installed!!

Thank you all for answering. I appreciate you sharing your time and skill.

Seems to be a moral like things like this - try deleting the cache and try again.

Cheers.

Dyson

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#3423248 8-Oct-2025 19:52

I thought you would of tried that before hand

linw

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#3423254 8-Oct-2025 20:40

Darn, it still isn't OK. It does now ask for me to sign in BUT when I press the Sign in it goes back to the blank with wrong IP address as stated in my first post.

linw

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#3423260 8-Oct-2025 20:53

@Linux

Both have Chrome installed.

Linux

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#3423265 8-Oct-2025 21:29

Do the settings - Apps - 2degrees App ' clear data '

linw

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#3423266 8-Oct-2025 21:34

I think it is a chrome problem as Linux asked early on.

My wife's one asked about chrome and I steered it to chrome and then it opened the app fine.

Mine has chrome installed but i2deg t isn't asking about chrome so I will have to fiddle with my settings to get it running with chrome.

Thanks all and especially Linux with the chrome query.

Lego

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linw

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#3423328 9-Oct-2025 09:12

Solved. Chrome settings were set to disable after a period of unuse.

Thanks for your contributions.

KiwiSurfer

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#3423337 9-Oct-2025 10:18

Odd, I have Chrome disabled on my S21 and 2deg app works fine. The joys of Android I guess. :)

linw

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#3423371 9-Oct-2025 12:41

KiwiSurfer:

Odd, I have Chrome disabled on my S21 and 2deg app works fine. The joys of Android I guess. :)

Yep, indeed. Fingers crossed that it keeps working!

Gordy7

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#3423375 9-Oct-2025 13:01

Interesting

Galaxy S24U and Android 8

Have 2 Sims mainly on Skinny and never got the 2D mobile app to work.

used to see idm.2degrees.nz and nothing would happen.

Change my Sim pointing to 2D Calls/Messages/Data and the app works.

Changed my preferred Sim back to Skinny Calls/Messages/Data and the 2D app still works.

Rebooted my phone and the 2D app still works.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

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