HomeHub and Orcon = no iChat

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, 2talk and Vocus) › HomeHub and Orcon = no iChat

emweb

3 posts

Wannabe Geek

#33068 29-Apr-2009 08:13

Like this poster in February "I have just connected to Orcon using their Siemens SX763 "Home Hub" modem/router.
The only issue I have is that I cannot get Apple iChat to work, which I think is a function of port forwarding on the router.
Has anyone successfully set up iChat using this router?" (Darryn)
I can iChat other users in New Zealand, except if they are also on Orcon. Anyone else with this problem? Anyone know how to fix it?

Norton 360

Affiliate link

Affiliate link: Norton 360 antivirus provides enhanced security for your connected devices, a secure VPN for online privacy, Password Manager, Firewall, SafeCam, PC Cloud Backup, Dark Web Monitoring, Parental Control, and more. An all-in-one cybersecurity solution backed by 100% Virus Protection Promise and 60 Day Money Back Guarantee.

Sounddude

I fix stuff!
1879 posts

Uber Geek

Trusted

Vocus

Lifetime subscriber

#216187 20-May-2009 09:40

Sorry for the late reply.

Make sure UPnP is enabled on SX763. It should be by default.

This setting is under Advanced Settings -> Internet Connections.

If it is, and its still not working, then you will need to setup port forwarding.

iChat requires you to forward the 5060,5190,5220,5222,5297,5298,5353,5678,16384-16403 ports.

http://portforward.com/english/routers/port_forwarding/Siemens/Gigaset-SE567/iChat.htm

Hope that helps.

Sounddude

I fix stuff!
1879 posts

Uber Geek

Trusted

Vocus

Lifetime subscriber

#216189 20-May-2009 09:46

I have a mac and a SX763 on my desk, happy to do some testing with you if required.

emweb

3 posts

Wannabe Geek

#216327 20-May-2009 14:07

UPnP is under Basic Settings>Internet Connection on mine, but yes, it was on.
I already forwarded the ports, it did nothing, but I will try again. (So did the recipient I was trying to communicate with).

dauckland

282 posts

Ultimate Geek

Lifetime subscriber

#217528 24-May-2009 21:20

try turning firewall and other security features off on the modem.
iChat uses non-standard packets over SIP protocol. If the modem's firewall is enabled it will drop those packets, because they don't comply with SIP spec.
This may help: http://discussions.apple.com/thread.jspa?messageID=2736128

D

emweb

3 posts

Wannabe Geek

#217582 25-May-2009 08:39

Yes, there were already off, on the modem and on my Mac

woody99

165 posts

Master Geek

#218235 27-May-2009 09:43

Hi Emweb!

Since my last post on this matter, I have had little success with the SX763 and iChat. Likewise, I was using "Back To My Mac" with my previous ISP quite happily using a Linksys router. Since moving and Orcon, I have not been able to get iChat or BTMM working. I have sought assistance from the Orcon help desk with no joy, apart from a link to a port forwarding website that offered some settings to try and get things going. One email from Orcon mentioned that uPNP was known to have issues and perhaps a future firmware update from Siemens may solve the problem.

In the meantime, I am going to try a different router (I gave my old Linksys away, silly me) and will see how that goes. Apart from the SX763 having a few question marks, I must say I am happy with Orcon - will just have to send them back the home hub.