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sypher

22 posts

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#33256 5-May-2009 10:54
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Anyone been on a waiting list recently? 

signed up for naked dsl with slingshot a week ago, I have been billed the $99 setup fee and $80 for the first month (which started yesterday).

yesterday my landline which was with telecom got disconnected and my router started connecting, but slingshot was still rejecting my adsl account so i couldn't use the internet.

called support and apparently it could take 'several months' for a port to become avaliable at the exchange. 

I am in napier and under 500m away from the exchange.

so.. anyone been on the waithing list? how quickly does the napier one roll over

[edit] ok well since the modem is connecting and getting an ip there must be a port open, just need to hassle tech support i guess.


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sypher

22 posts

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  #213472 8-May-2009 15:03
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yep, called support twice, first support person was convinced there were no ports open even though I told her my modem was connecting.

Second person seemed to understand, even though he gave me the port not open line, after i told him that the modem was connecting he told me he would send it to the operations dept.

was up and running the next day, although they have yet to pull across my phone number so im still without a phone (even though i have called and hassled about this too and after being told it would be connected at 12 yesterday its still down).

also now my connection is up i have scheduled downloads to start at 1am and end at 7am to take advantage of the free off-peak data, all data that i managed to get down during the off-peak hours has been deducted from my monthly cap and even though i have downloaded well over a gig its not registering any off-peak data.

now i have to get them to connect my italk line and find out why they are still charging me for off-peak traffic.

in conclusion while i can't complain about the speeds (yet) slingshot's service is full of fail. i don't recommend joining unless you really have to and it pays to have a fair knowledge of dsl connections. hard to believe really, if i wasn't a persistent bugger i would probably still be getting fed lies about not having available ports.../rant

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