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numfarr

329 posts

Ultimate Geek


#33893 13-May-2009 15:35
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Did everyone on Night Owl get one of these:


Over the past year Snap has been pleased to provide your broadband service using our Night Owl Plan, which allows you unlimited data use every month with limited download speeds during the day and full download speed between 7pm and 7am. This costs you $39.95 when bundled with the Snap phone package or $49.95 without the Snap phone package.


Sadly this special plan was for a limited period only and we will no longer be providing this service. We are in the process of transitioning all Night Owl users onto alternate plans and have scheduled this change for the 8th of June 2009. The most comparable plan, Snap Broadband C, has been chosen by many Night Owl users as an attractive alternative. Please feel free to consider our other plans and let us know your preferred option over the upcoming weeks. If we have not heard from you before 8th June, we will assume that you wish to migrate to the Snap Broadband C plan.


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kobiak
1577 posts

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  #214649 13-May-2009 16:23
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I did. When I signed up with snap a year ago, I was told by operator that they never force move customers from closed plans to new. This is the same story as Woosh, everything was fine and now they want to make more profits.

SNAP is no longer better then Woosh :(




helping others at evgenyk.nz


alert
6 posts

Wannabe Geek


  #214669 13-May-2009 17:38

I'll be cancelling my account ....and the phone too.

nathan23h
35 posts

Geek


  #214672 13-May-2009 18:01
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Yep, recieved this e-mail today also. Will be cancelling my connection and phone also with them.

I was never told this when i signed up around 9 months ago and would assume i have no disconnection fee requirments since they changed my plan.

So where to from here>?



numfarr

329 posts

Ultimate Geek


  #214706 13-May-2009 20:44
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Looking around there don't seem to be any better offers right now. $90 for 60GB is not that bad and it will be nice to have full speed during the day again. I am very hacked off at the short notice though.

brucie44
178 posts

Master Geek


  #214726 13-May-2009 22:33
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always appreciated Snaps help desk.
But I must ask who in Woosh has moved to Snap management.
Probably the same guy who throttles nntp connection with Snap, and forgets to tell customers (shades of Woosh).
Was promised no connection management when joined.
Question $$$ restitution for service you did not deliver ???
Soon Snap will be gone with a woosh.
Tui sign .. always trust your ISP ... right



brucie44
178 posts

Master Geek


  #214729 13-May-2009 22:47
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where to: Slingshot if ADSL2 compatiable and a good deal with a fixed landline phone connection.
One of the few ISPs to deal with fixed landline phones

PS anyone know of a good all-you-can eat account?

The only thing that will go Snap in my house will be the rice-bubbles.






Detruire
1380 posts

Uber Geek


  #214750 14-May-2009 02:53
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kobiak: I did. When I signed up with snap a year ago, I was told by operator that they never force move customers from closed plans to new. This is the same story as Woosh, everything was fine and now they want to make more profits.

I happen to have an actual email from Snap, from which I quote:

"If the plan is no longer offered in the future, we have no plans to force people off it."

brucie44: Was promised no connection management when joined.

From the same email:

"The traffic is indeed unlimited in all regards; apart from the 128k 7am - 7pm limit, your connection will otherwise not be slowed down or traffic shaped in any way."




rm *




exportgoldman
1202 posts

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  #214758 14-May-2009 07:42
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Thats in effect a contract I reckon. If you feel like spending $35 and kicking up a fuss take them to small claims




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

nathan23h
35 posts

Geek


  #214767 14-May-2009 08:26
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I certainly don’t see why I should have to pay any re-connection fee with another ISP or telephone company when i have been forced to move as what I signed up for is no longer available.


 


Act least when Xtra terminated there unlimited plan customers got to stay on it and still do to this day without having to change plans


garvani
1874 posts

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  #214769 14-May-2009 08:45
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Yes im still on Go-large, and have no plans on moving off it. In fact its like some one actually hit the GO button yesterday, all my torrents are sitting around 200-400kBs..

alert
6 posts

Wannabe Geek


  #214815 14-May-2009 11:37

This from Snap's Terms and Conditions :

10. CANCELLATION
......
3. We can terminate the provision of any service to you with thirty days wriiten notice.


13th May to 8th June is 26 days notice.

raytaylor
3678 posts

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  #214941 15-May-2009 00:41
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Any advertising overrules the terms and conditions such as the advertising in the email above.




Ray Taylor

There is no place like localhost




kobiak
1577 posts

Uber Geek

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  #215168 15-May-2009 23:23
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where is SNAP's dude, who was always here to give free pizza to SNAP's employee who did good job selling SNAP's services.

I want comments from above person, I think everyone does.




helping others at evgenyk.nz


numfarr

329 posts

Ultimate Geek


  #215170 15-May-2009 23:58
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Yes, any comments RalphFromSnap?

unit58
5 posts

Wannabe Geek


  #215404 17-May-2009 19:52
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HEAPS of ISP's have done this to their customers this way. All I say is get used to it as moaning never sorted out the problem when Telecom took the 2M plans away and ISP's had to change customers from those old plans.

I am not with Snap but I reckon this wont help anything. Ralph might not be able to help this as it most probably will be something that is being done higher up than him anyway and he might not have all the information for this anyway. All I know is that I hear good things about Snap and going somewhere else will not necessarily solve your problems.

Can't wait for all the replies I am going to get with this one MUAHAHAHAHAHA


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