connection problem

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › connection problem

alvin1982

7 posts

Wannabe Geek

#34037 16-May-2009 12:09

i used slingshot the big things 3, my connection speed from the modern was unstable somtime was 200kbs,sometime up to 2.1M, my isolation test can go 2 2.1m, does anyone know what cause this problem , thianks?

Ragnor

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#215225 16-May-2009 12:45

Has your area had a cabinet installed?

Look up your address here: http://www.telecomwholesale.co.nz/maps

hellonearthisman

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#215227 16-May-2009 12:50

So it goes faster when you don't use the filter? That would mean the filters not working.

alvin1982

7 posts

Wannabe Geek

#215229 16-May-2009 12:58

This address is scheduled to be connected to a roadside cabinet using faster broadband equipment (ADSL2+ technology) by Jul 2011.

A pre-qualification check is required to determine what broadband services, if any, are available at this address.

Exchange Details
Exchange Area: Glenfield
Projected ADSL2+ Upgrade: Jan 2008

Cabinet Details
Cabinet Name: GLF/A
Projected Cabinet Upgrade: Jul 2011

Ragnor

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#215238 16-May-2009 13:34

Ensure every phone including sky and monitored alarms is using an ADSL filter. Only the modem should have an unfiltered connection to the phone line.

Test each filter you have one by one to see if it's dead and causing a problem.

ADSL Filters:
http://www.dse.co.nz/dse.shop/en/product/XH8556
http://www.dse.co.nz/dse.shop/en/product/XH7556

hellonearthisman

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#215241 16-May-2009 13:59

More Filters

http://www.ascent.co.nz/productspecification.aspx?ItemID=129844

http://www.ascent.co.nz/productspecification.aspx?ItemID=360633

Sometimes, if I turn off my modem for 8 seconds, I reconnect with better speeds, but there's something known about my local exchange that causes that.

alvin1982

7 posts

Wannabe Geek

#215343 17-May-2009 12:21

i have to restart my modern many to get a better speed,too tried

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alvin1982

7 posts

Wannabe Geek

#215344 17-May-2009 12:21

and i only got 2.1m once, never get better speed!

alvin1982

7 posts

Wannabe Geek

#215345 17-May-2009 12:28

if i install all the filter, the speed get worst, when i only use two, it was better.

hellonearthisman

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#215392 17-May-2009 16:55

Some of your existing filters seem broken. If You use a filter and it slows your connecting that filter is broken.

I only need to reset my modem once every 24hours.

mjb

996 posts

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#215398 17-May-2009 18:05

hellonearthisman: I only need to reset my modem once every 24hours.

Uh.... ?

I haven't reset mine since the UPS needed its batteries changed.

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hellonearthisman

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#215410 17-May-2009 20:40

mjb:
hellonearthisman: I only need to reset my modem once every 24hours.

Uh.... ?

I haven't reset mine since the UPS needed its batteries changed.

My exchange has dodgy switches, by reseting my end it resets their end too. (Feilding)

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raytaylor

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#216153 20-May-2009 00:51

How far away from the exchange are you? You should be able to ring telecom on 123 and ask them to do a line test and they can give you an almost exact distance if you have your landline with them.
It could be possible that the technician who connected you didnt raise any flags about distance if you are a bit far out.

I have a customer that is about 6km from the exchange and the technician reduced the port speed to about 320k so they had a stable connection without raising any flags.

Ray Taylor

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alvin1982

7 posts

Wannabe Geek

#217302 23-May-2009 19:20

telecom have been here test the test is about 3.4m, but i connected without filter the speed is alway 1.5m! never stable. sometimes better