Hi,
maybe sombody from Orcon can explain this to me:

I have just moved into my apartment at 18 Beach Road (Scene Two). The house is about 7 years old and you can't get any more "central" in Auckland as that. As I am a happy Orcon+ customer I thought I wll get broadband in the new apartment too and my application was accepted, modem sent, email telling me all is well and I should be connected.

As I could only get the Purple plan and not the "+" ("because of equipment installed in the house" ?), my landline works but apparently I am a "waiter" for broadband now. This is devastating news to me, as I depend on a "fast" internet connection. To be un-connected is not only annoying but a financial disaster. Who wants to rent my apartment in the Central BUSINESS district without broadband???? I am looking at a loss of $400 per week (and a stomach ulcer pretty soon).

Without a doubt, any apartment in the CBD should get broadband, the same as electricity or hot water. Like it or not, broadband is not a luxury anymore but an essential part of business-life. If I live in the business district I expect to be connected, that's why I am moving there in the first place. To add insult to injury, apparently all my neighbours are connected, so it's not a common thing.

I have been told by Orcon support that they can't tell me where I am on the list, I can't see the list because Telecom is deciding who gets connected and I just have to wait, maybe a year, we really can't say.

I must admit I just assumed that Auckland works to the infrastructure standard of the civilised world but even if I had asked Orcon before purchasing the apartment the info would have been a satisfying "YES". I have received the modem before being told I can't use it!

Overall, I am livid, angry, disappointed and frustrated at the same time - can anybody tell me something to calm me down?

Thanks
Peter