2Degrees and Prepay statements?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees and Prepay statements?

jords12

144 posts

Master Geek
+1 received by user: 13

#37244 9-Jul-2009 11:04

Will 2degrees give you a full bank-like statement of what charges/ credits have been applied to your prepay? It's extremely frusturating how vodafone/telecom force you to call their customer service to find out what a unexplained charge was or to see what something REALLY cost - it's clear they have a record of the charges, they just don't want to show their customers!

This would be a great way for 2degrees to differentiate themselves and be very easy/cheap to do.

traderstu

334 posts

Ultimate Geek
+1 received by user: 113

#233203 9-Jul-2009 20:28

Are you registered for GST? If so, request a tax invoice every month. If they don't comply complain to the IRD.

jords12

144 posts

Master Geek
+1 received by user: 13

#233206 9-Jul-2009 20:35

Good idea, but I think such a invoice would only show that you had purchased prepay minutes...

nzbnw

2374 posts

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Spark NZ

#233232 9-Jul-2009 21:31

traderstu: Are you registered for GST? If so, request a tax invoice every month. If they don't comply complain to the IRD.

Err you would get a GST invoice for the purchase of prepaid credit, after that the IRD won't care.

nzbnw

richms

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#233490 10-Jul-2009 10:16

And the ird do care about that, as a friend who was audited found out in that buying about $200-300 of prepay credit a month and not being able to show that it was used for business makes IRD man sad and want you to explain it...

Richard rich.ms

Kyanar

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#234230 11-Jul-2009 22:14

Indeed. Online access to line-by-line statements would be awesome (the IRD doesn't seem to care where you got the invoice, as long as you got one). Like the "Your Telecom" screen on TWorld for XT customers, but nicer. Maybe a downloadable PDF or something?

ahmad

1937 posts

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Inactive user

#234245 11-Jul-2009 23:11

I get the feeling that mobile companies are reluctant to provide full statements for prepaid customers.

That being the case, my wish is for something that should be far easier to stomach - allow us have self-help online review of our "last 10 transactions" or last 5 even.

Give us the ability to see for ourselves what our charges are (the benefit for the Teleco being customers having confidence in their charging integrity).

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old3eyes

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#234279 12-Jul-2009 09:22

Wondering if 2degrees will have any sort of auto payment system like 2Talk where you can set a minimum amount say $2, then when reached it will add a set amount on to the account say $20 rather than having to do the normal prepay top up system..

Regards,

Old3eyes

leemajors

73 posts

Master Geek

#237311 20-Jul-2009 22:54

ahmad: I get the feeling that mobile companies are reluctant to provide full statements for prepaid customers.

That being the case, my wish is for something that should be far easier to stomach - allow us have self-help online review of our "last 10 transactions" or last 5 even.

Give us the ability to see for ourselves what our charges are (the benefit for the Teleco being customers having confidence in their charging integrity).

It's so strange. How many other things do you buy and not get a record of what you got.

Imagine going to the supermarket and just getting the total of what is in your cart and having to trust that they added everything up properly.

Or giving your plumber $1000 to change the washers in your taps and they can let you know when you need to pay more money.