Telecom home phone with call minder
Orcon Advanced 40 plan
and it worked PERFECTLY <-- I am stressing that now as Orcon don't seem to get that
We decided to change to orcon Gold (not the gold+, as we are in Invercargill), because of the free national calls and we were only use 2-3Gb a month at the very most
The day it switched over (16 of June I think) we lost Internet, when I told orcon they made me do all the usual test, -reboot the modem, unplug all the phones etc etc, they checked the lines (remotely) and everything looked right at there end, in the end they suggested i get one of their $10 modems sent out to me, because if they sent out a technician and the fault was my router it would be expensive, so i thought what the hell,
when the modem arrived 3 working days later i hooked it up entered my username and password, and still no go.
I rang Orcon again and told them this, they made me reboot the router, re-enter my details, then they gave me some a test account details to try to see if i was entering my stuff wrong, but no that still failed, they asked me to reset the router using a pin, i did that and then re-entered the info, still no internet.
Finally they said they would send out a technician to check the exchange(?).
Next time I ring back a day or 2 later (still no Internet), and they tell me that the technicial found a fault and had fixed it, so i should have Internet, when i point out that it is still not working, take a wild guess what they made me do reboot/reset/ use test account details etc (I know why they do it, but Jesus wept) anyway basically after another few days of back and forth, they despatch another technician, who fixes something and then i have internet, 9 DAYS LATER, rather stupidly I thought that was the end of my problems
We keep getting randomly disconnected, and have to reboot the router to reconnect, yes I said reboot the router rebooting the computer makes no difference and it is not our antivirus as once we have been disconnected no machines on my network (linux, mac, XP, Vista, XP with different AV) can get to the net until the router is rebooted.
Ok the disconnects arent quite that random,
90% of the time when we turn the computer on in the morning it gets half way through downloading the emails and then connection to the net is lost, (rebooting the router solves this).
If you leave the machine for ages, it can lose connection, if you lock the xp machine (go into the switch user screen) it will sometimes lose connection when you log back in.
And Bizarrely today my wife was actively using the computer when she lost the ability to go anywhere but stuff (she already had it open) she could follow links within stuff, but no other websites that were open, nor could she open any new sites, until the router was rebooted. This last one is not part of the normal pattern, so i'm not sure if it is the same thing, but it had the same solution (normally when we lose connection we can't go anywhere)
Orcon where supposed to be turning on Interleaving on wednesday (the 8th) to sort this out, but it seems to have made no difference.
This is using the orcon supplied router
I don't want to ring orcon as the hold music is so so so bad, it seems to be the same 3 songs reset every single time a system message comes up
Also Telecoms call minder is still working on our orcon homeline, telecom apparently can't turn it off because Orcon now control this number, so orcon are supposed to turn it off
I sent an email regarding everything above (apart from the disconnects as i hadn't noticed them when I sent the email), and haven't heard back.
We did get one phonecall just after the no-internet problem was fixed, when i mentioned callminder was still on the person offered to put me on hold for technical services, so i dutifully sat there for about 10 minutes then the queue seemed to reset and i got the "we're not fans of these automated answering thingies" message and at about that point i hung up
What i want
-A refund or some compo or even a free t-shirt for the 9 days without the internet, (really all i want is a refund, but unless you demand tonnes of stuff you don't even get that these days)
-Call Minder turned off
-Decent hold music
- My internet working properly - is that really so difficult for an ISP
- To have it explained to me WHY they keep saying it could be my phones causing it, When everything worked perfectly until i switched to the Orcon Gold plan, THE INTERNET AND PHONES WORKED PERFECTLY
any help would be appreciated