2degrees help desk versus my phone battery...who will win?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees help desk versus my phone battery...who will win?

marmel

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#39814 19-Aug-2009 18:08

Now been on hold for 59 minutes.

Who will win, my cordless phone battery or the 2degrees helpdesk??

Lay your bets.

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#248705 19-Aug-2009 18:18

OK now 70 minutes, still showing the full battery icon on my phone. I must have another couple of hours in me yet. Does it cost them anything per minute to have someone on hold to the 0800 number?

Decimate

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#248710 19-Aug-2009 18:27

Does it cost them anything per minute to have someone on hold to the 0800 number?

You bet, and from the sounds of things, serves them right

marmel

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#248711 19-Aug-2009 18:28

80 minutes..........

Actually the on hold music is starting to wear me down, I must be on the 6th rotation and it's starting to grind a bit.

Finch

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#248717 19-Aug-2009 18:38

Maybe they have forgotten about you lol

marmel

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#248727 19-Aug-2009 18:52

102 minutes!!!!!!!!!!!!!!!!!!!

tonyhughes

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#248734 19-Aug-2009 18:58

Pfft, back in the 30's we had to wait on hold for 94 hours just to get an operator to place our call cause we couldnt dial it ourselves.

Bleedin whippersnappin youth of today - you have no idea.

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marmel

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#248739 19-Aug-2009 19:03

114 minutes.

I wonder if I rung back and pressed 1 for new connection I would get through?

Lets see....

thinhvy

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#248743 19-Aug-2009 19:08

marmel: 114 minutes.

I wonder if I rung back and pressed 1 for new connection I would get through?

Lets see....

114 mins on hold....you should apply to a guinness record of the world longest call waiting

marmel

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#248753 19-Aug-2009 19:19

OK so I hung up and called back but pressed 1 for new customer.

Guess what, I have been on hold for 10 minutes, it's great to see they treat new customers with equal contempt as their existing ones.

Hey 2degree's

FAIL, FAIL, FAIL

Eventually go through after 10 minutes and have been told that vf are dragging the chain in releasing numbers. Apparently they have an assurance from vf that the 5000 or so numbers on the waiting list will all be released by Friday so it's just wait and see.

marmel

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#248765 19-Aug-2009 19:41

Just had a call back from customer services who have had another look at the port and now say vf have told them the sim card number is wrong.

Now when I entered the sim card number I entered all 16 digits as instructed.

2degree's are now saying they don't need the first four digits, 6401....

2DEGREE's PAY ATTENTION HERE:

According to your own instructions

"You'll find this 16-digit number printed on your SIM card. Just take the SIM out of your mobile to find it".

Please someone sort out this mess.

LennonNZ

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#248771 19-Aug-2009 20:07

The Sim card I have only has 12 Digits.. are they saying that 12 digit sim serial card's don't exist

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marmel

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#248808 19-Aug-2009 21:28

LennonNZ: The Sim card I have only has 12 Digits.. are they saying that 12 digit sim serial card's don't exist

No they are saying the sim should have 16 digits which mine did. When I put all 16 digits in for some reason vf said the sim number was wrong. 2degrees now said I only needed to put in the last 12 digits ignoring the 6401 at the start despite their website saying otherwise.

So basically I have wasted the last 5 days waiting for a port when it was never going to work because someone doesn't know what the hell is going on.

There must be heaps of other people in my position waiting for a port that is never going to happen due to this issue.

Surely 2degree's should have something on their website or change the info?

nzbnw

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#248837 19-Aug-2009 22:29

I believe VF's system only validates the last 12 digits of a SIM number when a customer is out-porting, so 2D really needs to sort their stuff out and fast. As for 114 minutes on hold, only one word for it, as you said, FAIL.

nzbnw

slippers

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#248861 20-Aug-2009 00:03

Theyll be getting confused between 16 digit credit card number, 12 digit top ops and whatever other numbers they have to remember.

All I can say is that I'm sure they are all doing their best.

its 3G time!

marmel

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#249070 20-Aug-2009 15:22

Port went through today, reasonably quick once the correct number was put in. Like it has been mentioned above 2degree's need to sort out their info on the website. It would save a lot of time for both them and the customers.

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