Porting taking a long time

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Porting taking a long time

cws82us

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#39898 20-Aug-2009 22:56

Hey there trying to port from telecom 021 number and still wait date I did the porting reqest was 13th and it's been 1 week and still wait no txt nothink and trying to call them. So far on hold for 23 Mins and still wait this is veryvery very poor. Any one in the same shoes ?

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andrewcnz

965 posts

Ultimate Geek
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#249263 21-Aug-2009 06:44

My port has just gone through fully was started on Saturday 15th. Long wait on hold is because lots of people are ringing them as well. You should have been ported by now. I also had signed up on the 13th and got this text on the 14th.

The text said...

Hi we got your bring yr number request yesterday but we ve got a major traffic jam! Jeff s now fixed Your2degrees so you can go online and DIY. Go Jeff! 2d.

I went back on site and filled out form on the 15th and I'm ported now.

webup

547 posts

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#249305 21-Aug-2009 09:07

Mine took about 2-3 business days and this was in the first mad rush week.
I wasnt sure when it was going to switch over and I had my Vodafone sim in which was showing signal but when i would call it voicemail was kicking in straight away.
I then realised it was the 2degrees voicemail.
Once I put the 2D sim in I rang my VF number and found it was sucessfully ported!

Put a request in last night to get my fiance safely away from VF and ported over to 2D so will see how long that takes.
No dramas though,its pretty seemless.

2degrees

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#249367 21-Aug-2009 11:44

cws82us: Hey there trying to port from telecom 021 number and still wait date I did the porting reqest was 13th and it's been 1 week and still wait no txt nothink and trying to call them. So far on hold for 23 Mins and still wait this is veryvery very poor. Any one in the same shoes ?

This doesn't sound right. You should have received at least 1 if not 2 text messages from us letting you know of the status of your porting request.
Can you make contact with the team on 0800 022 022 as they do need to know that you've put in a port request and you've had no correspondence. They will be able to track down the request and let you know what the situation is.

Cheers!
2degrees

www.2degreesmobile.co.nz

CALL FREE 0800 022 022

EMAIL: info@2degreesmobile.co.nz

cws82us

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+1 received by user: 23

#249515 21-Aug-2009 18:27

I call them up and porting have failed for some silly thing so its other waitting game.

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webup

547 posts

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#249853 23-Aug-2009 17:07

My OH had her number ported 24hrs later!

Im impressed

xpd

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#250186 24-Aug-2009 19:25

My port only took 1 full working day. Impressed :)
Even more so now I dont have to pay through the nose when I make my 1 call a month on the mobile LOL.

XPD / Gavin

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andrewcnz

965 posts

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#250191 24-Aug-2009 19:37

Ported my mum's pre pay voda number. Took less than a day. Had her old voda SIM in a spare phone(so she would not miss any calls). She called me in a panic saying it had said SIM registsration failed. Nah that's a good thing your now on 2degrees LOL

cws82us

788 posts

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#250953 27-Aug-2009 11:28

Ok today I just got potted over took along time

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marmel

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#251008 27-Aug-2009 14:18

I did a port on Tuesday, took about 2 hours which was a huge improvement on the last one I did which took days. Maybe the numbers have fallen off a little or they have gotten on top of the backlog.

thinhvy

136 posts

Master Geek

#251060 27-Aug-2009 18:02

I ported my vodafone to 2degrees today,only took around 6hours i think it's quick

naggyman

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#251502 29-Aug-2009 09:51

I ported my Vodafone to 2degrees. After about 1 hour (I think) I looked at my credit and the $5 was now in there. I am also able to send/receive txts under my voda number with my 2degrees sim inside. Still no txt saying that the port is finished.

Morgan French-Stagg

morgan.french.net.nz

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andrewcnz

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#251564 29-Aug-2009 15:18

I never got a text saying my number had had been ported. All working fine though.

DeroyBoy

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#252706 2-Sep-2009 19:08

Mine was really quick. I put in the request at 8pm last night and I got a text at 3am this morning saying it was done. I didn't know they worked 24hours.