Orcon account privacy issues?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon account privacy issues?

hellhound

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#39924 21-Aug-2009 15:39

Hi there i was wondering if someone here would be able to help me. I am trying to find out how long 3 calls coming into my connection lasted last weekend.

now in the past I have just rung up the phone company and after waiting in queue for more than an hr they have been happy to give me the information that i was after. either that or when i was with telecom i just waited for my phone bill to arrive and it had the incomming calls on there as well.

this time how ever i rang orcon and they told me that they did not keep that data. however i also sent them an email and the reply said that they did keep the data but "would not" give it out.

is there any way that i can find out. i would of thought that as the phone connection is under my name i would have the right to find this information out?

thanks for any help you can give me.

freitasm

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#249464 21-Aug-2009 15:48

If you are the account holder I would expect them to tell you that straigth away. They might not want to tell you who called (if CLID was restricted for example) but they should certainly be able to tell you how long calls received on your own number lasted - even if you are not the paying party.

Call agai and ask again.

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hellhound

41 posts

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#249468 21-Aug-2009 15:51

have called 3 times now and emailed twice all with them saying they either wont or cant tell me. i even know the number that called.

xpd

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#249591 22-Aug-2009 08:50

I can see calls made and recieved through my Orcon line in my accounts on their site.

Or are you on a Telecom line ?

XPD / Gavin

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Aaroona

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#250547 25-Aug-2009 23:45

xpd: I can see calls made and recieved through my Orcon line in my accounts on their site.

Or are you on a Telecom line ?

I can only see calls made, not recieved..
are you special?

Wish I were.. it would solve a lot of mysteries for me tbh.

hellhound

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#250580 26-Aug-2009 08:25

hmmm not sure what you mean by line but i'm in glenfield and have my account with orcon but i can only see outgoing calls

xpd

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#250581 26-Aug-2009 08:30

Hmm maybe it is only outgoing calls...didnt think I made that many tho :) Whoops......

XPD / Gavin

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b0rg

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#254171 8-Sep-2009 21:10

xpd, from memory (used to be an Orcon customer, can't seem to view my old account's toll calls now) it only displays outbound calls. Inbound are not billed and I guess that's why they are not displayed on the account, so to find that info would probably require a call investigation by the senior network guys.

I'm sure it could be done, but generally the people that CAN do it are busy holding the network together so we are able to receive those calls in the first place.

Or it could be a simple matter of asking as a one off favour and them running a query in the logs, just this once. Perhaps they don't want to set a precedence?

And hellhound, what has this got to do with privacy anyway?

b0rg!