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wallop

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#42093 29-Sep-2009 10:56
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Since Monday when I dial a 022 number that worked on Sunday I now get the following message.  "We didn’t recognise the number you dialled.  Please check it and try again."  Any ideas why?  The phone might be flat and it might not have any credit on it but would that give me the above message?


wallop

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xpd

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  #259311 29-Sep-2009 11:04
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What network are you dialling from ? 2D to 2D ? Telecom -> 2D ?




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richms
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  #259344 29-Sep-2009 12:54
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Is it your number? You sure its still valid?




Richard rich.ms

wallop

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  #259372 29-Sep-2009 14:28
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I have tried dialling from my landline (Telecom) and my Vodafone cellphone. Get the same message either way. The number belongs to a relative. They only got the phone last week. They did go from Christchurch to Auckland on Monday morning when it started playing up.



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  #259379 29-Sep-2009 15:05
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Call 2D support......




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  #259385 29-Sep-2009 15:17
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Contact the relative and check they havent ported or changed it to something more awesome on the website




Richard rich.ms

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  #260651 2-Oct-2009 17:58
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True the user may have ported or changed their number if they changed there it will be saying the number don't exists which mean someone else can take that number...

HiJinx
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  #262241 7-Oct-2009 20:52
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Has the user ported a new number over?
Or have they even changed their 2D number?

I would also agree to contact the relative, if to no avail of a solution, contact 2D.




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Detruire
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  #262258 7-Oct-2009 21:48
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I had the same problem yesterday calling from a Telecom landline (Slingshot tolls) and 2talk.




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  #262307 8-Oct-2009 08:48
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wallop: Since Monday when I dial a 022 number that worked on Sunday I now get the following message.  "We didn’t recognise the number you dialled.  Please check it and try again."  Any ideas why?  The phone might be flat and it might not have any credit on it but would that give me the above message?


wallop


Give this a try:

Dial *001# from your mobile. Let us know how you go.




wallop

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  #262326 8-Oct-2009 10:08
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It appears that they have gone back to Aussie.  The strange thing is that they would not have disconnected the phone before going so I would have thought any calls would go throught to voicemail.

Dialling the *001# just gives me "request not completed".

Detruire
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  #262450 8-Oct-2009 16:35
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2degrees: Dial *001# from your mobile. Let us know how you go.

This gives me a "Network problem" error on my phone.




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SaltyNZ
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  #263395 12-Oct-2009 07:38
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Detruire:
This gives me a "Network problem" error on my phone.


The *001# service will only work when you are within 2degrees coverage. It will not work while roaming on Vodafone.




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Detruire
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  #263456 12-Oct-2009 12:06
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SaltyNZ: The *001# service will only work when you are within 2degrees coverage. It will not work while roaming on Vodafone.

That explains that then.




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