2D Needs 'Family' addon

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simon14

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#42237 1-Oct-2009 11:02

Since leaving Vodafone, we all miss our family addon that has provided us with free calls/txt between each other over the past 2 years.

We didn't realize how much we used the service until we all jumped ship to 2D.

Its obvious 2D are not trying to target the business market at the moment, nor are they targeting the teens market who like to text a lot. They also aren’t targeting the users who want to use lots of data! I guess that means they are targeting the light domestic user.

I would say most light domestic users call the same groups of people the most! In this scenario, although 2D's rates are lower, customers are paying for every single call/text so it works out more expensive.

We all still have about $30 credit left on our accounts, so if by the time our credit runs out 2D don't have anything to offer, we will have no choice but to move back to Vodafone.

VFNZPaulBrislen

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#260076 1-Oct-2009 12:18

It's not too late Simon... Come back into the light...

Actually, levity aside, do let me know if you need any help porting. There have been some stories about the delay to the process and I'm keen to make it as easy as possible.

Cheers

Paul

Paul Brislen
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Vodafone

http://forum.vodafone.co.nz

simon14

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#260083 1-Oct-2009 12:27

PaulBrislen: It's not too late Simon... Come back into the light...

Actually, levity aside, do let me know if you need any help porting. There have been some stories about the delay to the process and I'm keen to make it as easy as possible.

Cheers

Paul

Thanks Paul, looks like we'll be porting back in about 3 weeks! Will definitely let you know how it all goes.

I'd be porting 4 accounts (2 onto OA and 2 onto Prepay), so it'll be interesting to know how smoothly it all goes :)

Thank god for number portability is all I can say!

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#260084 1-Oct-2009 12:28

And to be fair, we haven't explained the value message inherent in such plans at all well. Hence our new approach which is to beat everyone over the head with the simple message: it's not the headline rate!

We're all on the learning curve.

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

jmosen

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#260136 1-Oct-2009 14:18

Very well written, I made exactly the same miscalculation on behalf of our family.

I have to warn you though, porting back has been absolute hell, no one could call my Vodafone OA number for two days this week. It seems 2Degrees is deactivating numbers before Vodafone has a chance to grab them, so the port needs to be started again from scratch.

On the whole the experience I've had with 2Degrees has been really excellent. Their on-line call tracking system was good and my kids have got some cool word numbers out of the change. But yes they do need a Vodafone Family kind of plan for certain.

Now we're all back on VF, I await my Vodafone Family to be activated and am astounded to be told it could take up to five business days.

Jonathan

tonyhughes

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#260172 1-Oct-2009 15:10

simon14: Thanks Paul, looks like we'll be porting back in about 3 weeks! Will definitely let you know how it all goes.

What about supporting the little guys?

Or was it meant to read "I like to support whoever is giving me the best deal".

Vodafone & Telecom have very compelling deals, and I bet a lot of the "2 Degrees Mobile will be our saviour" crowd have quietly gone back to their original telco.

ajw

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#260218 1-Oct-2009 16:23

PaulBrislen: And to be fair, we haven't explained the value message inherent in such plans at all well. Hence our new approach which is to beat everyone over the head with the simple message: it's not the headline rate!

We're all on the learning curve.

Cheers

Paul

Speak for yourself, I refuse to be locked into a plan where I cannot call all networks and If you do, you get financially penalised. as far as I am concerned my business will be staying with 2 degrees. I also appreciate being able to call the help desk, talk to New Zealanders and not being charged a $ for doing so.

It's early days yet, the best is yet to come.

HP

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VFNZPaulBrislen

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#260219 1-Oct-2009 16:25

If you're a business you wouldn't be paying to call the help desk.

cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

ajw

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#260221 1-Oct-2009 16:28

PaulBrislen: If you're a business you wouldn't be paying to call the help desk.

cheers

Paul

I would refuse to support a mobile operator that charges for 0800 support, likewise a call centre that is not staffed by New Zealanders.

timestyles

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#260241 1-Oct-2009 17:07

ajw:
PaulBrislen: If you're a business you wouldn't be paying to call the help desk.

cheers

Paul

I would refuse to support a mobile operator that charges for 0800 support, likewise a call centre that is not staffed by New Zealanders.

I'm afraid the days of all call centres being in NZ are over. It's simple economics, for a moderate reduction in quality you have an almost total reduction in cost.

Almost everything is being shipped overseas now, from banking operations to programming to of course manufacturing. I'm surprised that clothing manufacturers even exist now in NZ.

Some call centre jobs will not go overseas. I work in a call centre, and speed is our main priority. 16 seconds for a call is my personal best. I doubt that'll go overseas.

I'm not against sending jobs overseas, because I happened to see a documentary about Indonesia on youtube and in it there were street children picking up rubbish, from a river (the rubbish was being dumped in the river). One child was collecting straws to sell. Straws. When I can get 20,000 straws a week on the unemployment benefit, and this child is collecting them, it just doesn't feel right.

simon14

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#260266 1-Oct-2009 17:44

tonyhughes:
simon14: Thanks Paul, looks like we'll be porting back in about 3 weeks! Will definitely let you know how it all goes.

What about supporting the little guys?

Or was it meant to read "I like to support whoever is giving me the best deal".

Vodafone & Telecom have very compelling deals, and I bet a lot of the "2 Degrees Mobile will be our saviour" crowd have quietly gone back to their original telco.

I like to support the little guy if their services meet my needs. If their services don't meet my needs, i don't have the option of supporting them do i?

2D really hasn't fully launched yet, they don't even offer OA plans - which is cool, they don't want to rush into it.

ajw

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#260272 1-Oct-2009 17:59

simon14:
tonyhughes:
simon14: Thanks Paul, looks like we'll be porting back in about 3 weeks! Will definitely let you know how it all goes.

What about supporting the little guys?

Or was it meant to read "I like to support whoever is giving me the best deal".

Vodafone & Telecom have very compelling deals, and I bet a lot of the "2 Degrees Mobile will be our saviour" crowd have quietly gone back to their original telco.

I like to support the little guy if their services meet my needs. If their services don't meet my needs, i don't have the option of supporting them do i?

2D really hasn't fully launched yet, they don't even offer OA plans - which is cool, they don't want to rush into it.

Pity you didn't do your homework before you jumped ship in the first place.

Dyson

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richms

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#260329 1-Oct-2009 21:21

PaulBrislen: It's not too late Simon... Come back into the light...

Actually, levity aside, do let me know if you need any help porting. There have been some stories about the delay to the process and I'm keen to make it as easy as possible.

Cheers

Paul

Perhaps you guys should sort it out so that an overpriced simcard doesnt need to be bought inorder to port to vodafone? As it is there is a huge barrier to moving back to vodafone when you want to sell me another sim card at a massivly inflated price, despite me having the old sim card that used to work sitting here doing nothing.

I dont see 2degrees doing family while they are paying vodafone for the roaming side of things.

Richard rich.ms

simon14

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#260716 2-Oct-2009 23:20

richms:
I dont see 2degrees doing family while they are paying vodafone for the roaming side of things.

I agree.

Some people argue that most people are within 2d's coverage so 2d wouldn't loose money offering such a service.