It would seem that since their recent TUANZ award Snap have become very unconcerned with tech support, this to the point where they simply dont reply to emails.
I first emailed via the website asking for assistance 2 weeks ago, while I revieved an automated responce, there has been no further comunication from then. I have replyed to their automated email, including the ticket number in the subject, asking when I can expect then to comunicate and still they simply ignore all corospondence.
I have always been happy with their service however this lack of comunication pushes me away from them to the point where I consider jumping ship
Way to go Snap, great way to keep your clients with you!