Can't get to Iserve web or DNS from Xnet (other ISPs also affected?)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Can't get to Iserve web or DNS from Xnet (other ISPs also affected?)

aw

296 posts

Ultimate Geek
+1 received by user: 30

#42903 14-Oct-2009 10:11

Hi, can someone else on Xnet (and someone from somewhere else) confirm they can get to Iserve's website (www.iserve.co.nz or www.iserve.net.nz)?

I can't even resolve their DNS (or my own domain, hosted on Iserve) from two Xnet connections (one ADSL, one NEAL fibre)

Not sure if there's some sort of interconnection issue or if I'm just doing something dumb.

Thanks,

Andrew

callumb

83 posts

Master Geek
+1 received by user: 20

Trusted

Devoli

#263829 14-Oct-2009 10:23

iServe looks rather broken for me here - i get NXDOMAIN when trying to lookup their NS servers... Looks like someone may have broken their zone file...

aw

296 posts

Ultimate Geek
+1 received by user: 30

#263831 14-Oct-2009 10:32

I just called a colleague who is on a Compass connection and he can see the Iserve site ok. Hm?

EDIT:
http://network-tools.com/default.asp?prog=lookup&host=www.iserve.net.nz

An IP of theirs seems to be 202.191.34.25. I can't ping that from here (Xnet/NEAL fibre) or via my home (Xnet ADSL).

Will now call Xnet. I suspect interconnection issues.

aw

296 posts

Ultimate Geek
+1 received by user: 30

#263833 14-Oct-2009 10:41

Xnet help says they believe Xtra plus other ISPs are also cut off.

Iserve is a DNS registrar and host to I suspect this is going to get quite headachey with lots of domains not resolving as DNS caches start to expire.

(And with Xnet ruled out as the problem, maybe a mod can move this to the Orcon forum as they own Iserve?)

Niel

3267 posts

Uber Geek
+1 received by user: 80

Trusted

#263835 14-Oct-2009 10:43

The company I am with does not use XNet, think we use Clear (but not sure). Can't resolve those sites either, so the problem is not specific to XNet. You need to contact iServe.

You can never have enough Volvos!

BartManGeek

187 posts

Master Geek

#263837 14-Oct-2009 10:45

The following came through my RSS feed - if you are an iserve customer you can subscribe to their announcements rss - very handy...

10:41 AM (2 minutes ago)
Updated message: Network issues with an upstream provider is preventing many...

Network issues with an upstream provider is preventing many customers from getting through to iSERVE hosted sites. We are in contact with the provider who are working to resolve the issue ASAP but have no ETA at this stage. ---update 9:53am ---- Our upstream providers have advised that they have isolated the issue and are currently working to resolve a hardware issue. We will post further updates as information comes to hand

Rural Geek - Technology Solutions

"On two occasions I have been asked [by members of Parliament!], 'Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." -- Charles Babbage

Sounddude

I fix stuff!
1935 posts

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2degrees

Lifetime subscriber

#263838 14-Oct-2009 10:47

Try now :)

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aw

296 posts

Ultimate Geek
+1 received by user: 30

#263841 14-Oct-2009 10:53

Ah yes it seems ok now. Who hit what to make it work? ;)