Telemarketers

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Telemarketers

boby55

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#47793 12-Nov-2009 14:12

I just got a phone call from a slingshot telemarketer.

He askes if I have my tolls with Telecom and how much we call a month - I say yes but we don't do toll calls from our landline as we get enough free minutes from my telecom on account cellphone.

he then askes how much I am paying vodafone for my cellphone plan

I tell him again that I have a telecom cellphone and nothing to do with vodafone.

he then asks how much I pay for my internet with vodafone. I tell him I have my broadband with telecom as with everything else and ive been with them for 10+ years and have no desire to move.

Do telemarkers have a database with which provider we are with? or was this one just particuly ingrant to what I was saying?

Tho I must say this is the first call from them Ive had in a while and it sounded as if it was a kiwi I was speaking to.

Regs

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Snowflake

#272410 12-Nov-2009 14:40

telemarketers are often just 'regular people' working from home, with a list and a script.

if you dont want any calls, add your name to the do not call list here: http://www.nzma.simplicitycrm.com/editors/content.aspx?config=NRR_DoNotCall

its voluntary though, so some companies might stop calling whereas others may not

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allstarnz

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#272453 12-Nov-2009 17:00

thanks Regs, signed up to it.

Detruire

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#272849 13-Nov-2009 20:08

From past experience (not mine, but that of others on Geekzone and the SS forums) SS seem to call numbers regardless of if they're on that list or not.

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mp1

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#272882 13-Nov-2009 21:35

Fair Go said a few weeks ago that Slingshot arent members of the NZMA, so you'll still get calls regardless.

Slingshot did the same to me, I think they presume most NZ'ers are still with Telecom, they normally ask "are you with telecom at the moment?" expecting you to say yes, or "no i'm with telstra/voda etc" then leading on with the script.

Detruire

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#272913 13-Nov-2009 23:33

It's more funny, imo, to repeatably say "already with Slingshot" until they hang up.

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honem

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#272927 14-Nov-2009 05:01

Yeah I felt Slingshot telemarketers were dodgy back when I was working at Telecom.

I had plenty of elderly couples call through to 123 asking where their toll call bill is at. Turns out Slingshot telemarketers had submitted w/e they submit to Telstraclear as a "yes these guys want their tolls with slingshot".

This is despite the customers telling them empathically "No we would like to keep our toll calls with out current provider"

The tolls would be switched back to Telecom and the incident duely noted in the account notes.

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#272941 14-Nov-2009 08:37

Told them my cell accounts were free (boss paid for them at the time), the SS rep said he could beat that. :-p

XPD / Gavin

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Viper8896

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#277042 27-Nov-2009 19:05

About that do not call list. I once heard of a list that when you sign up it makes it illegal for a telemarketer to call you and I think at least usa or uk has it. Does anyone know if new zealand has such a service as it would be way more effective.

Tahii

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#277059 27-Nov-2009 20:20

honem: Yeah I felt Slingshot telemarketers were dodgy back when I was working at Telecom.

I had plenty of elderly couples call through to 123 asking where their toll call bill is at. Turns out Slingshot telemarketers had submitted w/e they submit to Telstraclear as a "yes these guys want their tolls with slingshot".

This is despite the customers telling them empathically "No we would like to keep our toll calls with out current provider"

The tolls would be switched back to Telecom and the incident duely noted in the account notes.

Exact same thing happened to my mother, except she was with Ihug for tolls. The actual reason she found she was being transferred to Slingshot is that Ihug rung up to say thankyou for being a customer, and if she had any comments before they transferred her over as requested. When they found out it was not of her will, they gave her a decent credit :). Then Slingshot rung her back demanding an answer as to why she was leaving their service...

sbiddle

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#277074 27-Nov-2009 20:42

Viper8896: About that do not call list. I once heard of a list that when you sign up it makes it illegal for a telemarketer to call you and I think at least usa or uk has it. Does anyone know if new zealand has such a service as it would be way more effective.

NZ has had a do not call list for a number of years. It's maintained by the Marketing Association to only members of that orgaisation have to abide by it though.

johnr

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#277077 27-Nov-2009 20:50

xpd: Told them my cell accounts were free (boss paid for them at the time), the SS rep said he could beat that. :-p

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Viper8896

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#277083 27-Nov-2009 20:57

sbiddle:
Viper8896: About that do not call list. I once heard of a list that when you sign up it makes it illegal for a telemarketer to call you and I think at least usa or uk has it. Does anyone know if new zealand has such a service as it would be way more effective.

NZ has had a do not call list for a number of years. It's maintained by the Marketing Association to only members of that orgaisation have to abide by it though.

Yes I know. I was actually replying from reading the information provided in post #2 here when I said "that list", I just didn't think verbosely quoting it was necessary.