Just over 2 months ago my Mother received a phone call asking her to change to slingshot.
She listened to it all and said no, not at this time but they pushed and she said ok send me out more info.
The next day the phone rang and Slingshot asked to talk to her. While I was taking the phone to her a recorded message started playing and finished just as she answered. She told me they called the day before but she had said no then.
A couple of days later I rang telecom to change my broadband from Xnet to telecom.
They asked what phones were connected, which i told them and they said.
Yours is but your mothers isn't. Its been transfered to slingshot !
What, you can imagine the shock here, how they could do this !
We immediatly arranged to have her line transferred back to telecom a week later.
Telecom didn't charge a reconection fee for this.
I asked them if it was legal and they said it was a loophole in the law allowing slingshot to do this.
Then the next thing we know a bill arrives in the mail from slingshot for line rental and a disconnection fee totaling $91.95.
I rang them straight away and they agreed to wipe it and cancel the account.
We thought we had heard the end of it but now another bill has just arrived in the mail for $22.50 which is in arrears.
What is wrong with these people ! They must be really desperate for customers to resort to tactics like this !! This must surely be against the law !!
My mother is 79 years old and is very confused as to why this has happened as she didn't agree to anything or sign anything.
I had heard about this on FairGo last year but it is really shocking when it happens to you !