Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




684 posts

Ultimate Geek
+1 received by user: 30

Trusted

Topic # 49642 19-Nov-2009 19:45
Send private message

Just over 2 months ago my Mother received a phone call asking her to change to slingshot.
She listened to it all and said no, not at this time but they pushed and she said ok send me out more info.
The next day the phone rang and Slingshot asked to talk to her. While I was taking the phone to her a recorded message started playing and finished just as she answered. She told me they called the day before but she had said no then.

A couple of days later I rang telecom to change my broadband from Xnet to telecom.
They asked what phones were connected, which i told them and they said.
Yours is but your mothers isn't. Its been transfered to slingshot !
What, you can imagine the shock here, how they could do this !
We immediatly arranged to have her line transferred back to telecom a week later.
Telecom didn't charge a reconection fee for this.
I asked them if it was legal and they said it was a loophole in the law allowing slingshot to do this.

Then the next thing we know a bill arrives in the mail from slingshot for line rental and a disconnection fee totaling $91.95.
I rang them straight away and they agreed to wipe it and cancel the account.
We thought we had heard the end of it but now another bill has just arrived in the mail for $22.50 which is in arrears.

What is wrong with these people ! They must be really desperate for customers to resort to tactics like this !! This must surely be against the law !!

My mother is 79 years old and is very confused as to why this has happened as she didn't agree to anything or sign anything.
I had heard about this on FairGo last year but it is really shocking when it happens to you !

Create new topic
2589 posts

Uber Geek
+1 received by user: 193

Trusted

  Reply # 274578 19-Nov-2009 20:07
Send private message

Hi cafeg.

Best you contact Fair Go and make them aware this is still going on. Slingshot has been on the programme in the last month or so about this sort of thing. They've finished their programme for the year, but are still answering emails and faxes.

www.tvnz.co.nz keyword fair go

Cheers,
Grant




Check out my LPFM Radio Station at www.thecheese.co.nz cool

 

 

 

Use this link to sign up to Bigpipe broadband and you'll get $20 off your first bill: Referral Link


3095 posts

Uber Geek
+1 received by user: 510

Trusted

  Reply # 274591 19-Nov-2009 21:25
Send private message

The general manager went on fair go and specifically stated that they will be sorting out their sales team so this stops happening. The impression i got was the sales team were going to get a slap on the wrist and sent to sit in the naughty corner for a while.

Looks like it hasnt happened.

You could of course just give in and then they still ring you trying to get you to sign up to the service you already subscribe to through them.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




 
 
 
 


424 posts

Ultimate Geek
+1 received by user: 2


  Reply # 274599 19-Nov-2009 22:18
Send private message

In case you ever need it, have a look at this site for the NZ telecommunications dispute resolution service http://www.tdr.org.nz/

3095 posts

Uber Geek
+1 received by user: 510

Trusted

  Reply # 274603 19-Nov-2009 22:30
Send private message

I dont think slingshot is a TDR member anymore. They arent bound by any of its decisions as its an industry/member run service (to avoid more government regulation...in my opinion)




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




2915 posts

Uber Geek
+1 received by user: 414

Trusted
Subscriber

  Reply # 274613 19-Nov-2009 23:40
Send private message

Wow. I wasn't aware that "slamming" happened here in New Zealand. Poor form, Slingshot - of course I suppose it's in your interests to prove to the government that more regulation is needed, I guess.

It may be legal, but it sure as heck isn't ethical.




I finally have fibre!  Had to leave the country to get it though.


3095 posts

Uber Geek
+1 received by user: 510

Trusted

  Reply # 274623 20-Nov-2009 00:28
Send private message

I dont think its legal. You cant decide you are going to provide someone with their telephone service unless they say give you permission.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16


Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13


Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.