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695 posts

Ultimate Geek
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Topic # 49642 19-Nov-2009 19:45
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Just over 2 months ago my Mother received a phone call asking her to change to slingshot.
She listened to it all and said no, not at this time but they pushed and she said ok send me out more info.
The next day the phone rang and Slingshot asked to talk to her. While I was taking the phone to her a recorded message started playing and finished just as she answered. She told me they called the day before but she had said no then.

A couple of days later I rang telecom to change my broadband from Xnet to telecom.
They asked what phones were connected, which i told them and they said.
Yours is but your mothers isn't. Its been transfered to slingshot !
What, you can imagine the shock here, how they could do this !
We immediatly arranged to have her line transferred back to telecom a week later.
Telecom didn't charge a reconection fee for this.
I asked them if it was legal and they said it was a loophole in the law allowing slingshot to do this.

Then the next thing we know a bill arrives in the mail from slingshot for line rental and a disconnection fee totaling $91.95.
I rang them straight away and they agreed to wipe it and cancel the account.
We thought we had heard the end of it but now another bill has just arrived in the mail for $22.50 which is in arrears.

What is wrong with these people ! They must be really desperate for customers to resort to tactics like this !! This must surely be against the law !!

My mother is 79 years old and is very confused as to why this has happened as she didn't agree to anything or sign anything.
I had heard about this on FairGo last year but it is really shocking when it happens to you !

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2652 posts

Uber Geek
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  Reply # 274578 19-Nov-2009 20:07
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Hi cafeg.

Best you contact Fair Go and make them aware this is still going on. Slingshot has been on the programme in the last month or so about this sort of thing. They've finished their programme for the year, but are still answering emails and faxes.

www.tvnz.co.nz keyword fair go

Cheers,
Grant




Check out my LPFM Radio Station at www.thecheese.co.nz cool

 

 

 

Use this link to sign up to Bigpipe broadband and you'll get $20 off your first bill: Referral Link


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  Reply # 274591 19-Nov-2009 21:25
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The general manager went on fair go and specifically stated that they will be sorting out their sales team so this stops happening. The impression i got was the sales team were going to get a slap on the wrist and sent to sit in the naughty corner for a while.

Looks like it hasnt happened.

You could of course just give in and then they still ring you trying to get you to sign up to the service you already subscribe to through them.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




424 posts

Ultimate Geek
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  Reply # 274599 19-Nov-2009 22:18
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In case you ever need it, have a look at this site for the NZ telecommunications dispute resolution service http://www.tdr.org.nz/

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  Reply # 274603 19-Nov-2009 22:30
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I dont think slingshot is a TDR member anymore. They arent bound by any of its decisions as its an industry/member run service (to avoid more government regulation...in my opinion)




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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  Reply # 274613 19-Nov-2009 23:40
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Wow. I wasn't aware that "slamming" happened here in New Zealand. Poor form, Slingshot - of course I suppose it's in your interests to prove to the government that more regulation is needed, I guess.

It may be legal, but it sure as heck isn't ethical.




I finally have fibre!  Had to leave the country to get it though.


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  Reply # 274623 20-Nov-2009 00:28
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I dont think its legal. You cant decide you are going to provide someone with their telephone service unless they say give you permission.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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