Cant email orcon addresses...

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Cant email orcon addresses...

richms

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#55907 9-Jan-2010 20:38

Everything comes back with

219.88.242.10 failed after I sent the message.

Remote host said: 550 This message contains a virus (Exploit.PDF-9669)

I can assure you there is no virus on the emails.

edit: update broken paste to the html editor...

Richard rich.ms

OldRepublicJedi

53 posts

Master Geek

#288680 10-Jan-2010 14:56

Hi there,

Have you tried sending an email to orcon using web based email, instead of local client (assuming you are using a local client).

phillw

60 posts

Master Geek

#288686 10-Jan-2010 15:41

Are you replying to an email that one of their support team sent you? Or composing a new message to them?
Does your signature contact a graphic at all? Any information you can provider about the email you are sending would be excellent.

phillw

60 posts

Master Geek

#288690 10-Jan-2010 15:46

Actually it looks like this could be a new issue with the clamxav update for the mail server Orcon are running.
Looking at this website - http://www.zimbra.com/forums/administrators/36295-solved-every-new-message-flagged-exploit-pdf-9669-nothing-getting-through.html

People had the same issue after an update on their mail server yesterday it has a suggestion on how to fix it but it is a server side fix. Perhaps someone from Orcon will read this and be able to provide some feedback?

As a user try sending a Plain Text email rather than HTML formatted email and apparently it will go through.
Let us know how you get on.

richms

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#288702 10-Jan-2010 16:31

Can't send plain texts, never wrote that into the website, its html only.

I will try resending them later in the day when it has been sorted out.

Richard rich.ms

old3eyes

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#288765 10-Jan-2010 19:22

richms: Everything comes back with

219.88.242.10 failed after I sent the message.

Remote host said: 550 This message contains a virus (Exploit.PDF-9669)

I can assure you there is no virus on the emails.

edit: update broken paste to the html editor...

We are on Orcon and were getting this all yesterday. Today it seems to be fixed. Did a search this morning and found we are not alone . http://forum.avast.com/index.php?topic=53225.0

Maybe something to do with Elvis turned 75..

Regards,

Old3eyes