Going from nDSL (other ISP) to slingshot standard broadband plan... why so hard?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Going from nDSL (other ISP) to slingshot standard broadband plan... why so hard?

raydenl

99 posts

Master Geek

#56669 20-Jan-2010 16:50

Hi

I have seen similar posts before, and even commented on them, but none quite answer my new dilema.

I currently have nDSL with Snap. I am about to move house and now want to move to Slingshot, but I don't want nDSL anymore (VOIP line too unreliable and Slingshots plans are so much better value)

Slingshot tell me that I need to have an active phoneline before they can set me up. The guy told me to ring Telecom and set this up then they can transfer it over.

I ring Telecom and they tell me they can set it up, but I will be locked into a 12mth term with $199 early disc. fee.

Really???

Surely there must be an easier way? Right?

Ragnor

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#291591 20-Jan-2010 17:58

The speculation is..

That an active phone line is a requirement because it massively reduces the chance of problems and delays in provisioning and transitioning the service to Slingshot. ie: They can tell Telecom wholesale or chorus "use the line pair that number xxx-xxxx is attached to".

However I'm not sure how accurate this is!

Perhaps Slingshot can clarify the requirements?

Detruire

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#291610 20-Jan-2010 19:07

To Telecom actually have a $200 disconnection fee + 12 mth contract for "reconnecting" a phone line?

There's certainly no mention of that on the homeline page of their website.

rm *

insane

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2degrees

Subscriber

#294782 31-Jan-2010 01:51

Ragnor: The speculation is..

That an active phone line is a requirement because it massively reduces the chance of problems and delays in provisioning and transitioning the service to Slingshot. ie: They can tell Telecom wholesale or chorus "use the line pair that number xxx-xxxx is attached to".

However I'm not sure how accurate this is!

Perhaps Slingshot can clarify the requirements?

I'm not so sure about that as its all based on ASID and not the phone number anymore. I'm a little out of touch with all the various varients of UBS and UBA but I suspect they are simply not doing one of the varients which is causing issues?

Speculation here - maybe there is a cost difference for insisting needing a phone service first.

I'll do some more research when I'm at work next and see if I can work out the reason behind it, I bet its something simple

jords12

144 posts

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+1 received by user: 13

#301885 24-Feb-2010 18:12

Yup, telecom still has plenty of little moneymakers like this.

Ragnor

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#301940 24-Feb-2010 22:37

None of the other ISP's providing naked ADSL require an active land line first (ie: Xnet, Snap, Orcon, Maxnet etc.). I suspect it's just some weird Slingshot policy.