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65 posts

Master Geek


Topic # 56793 24-Jan-2010 00:42
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I am moving from xnet fusion to Slingshot - "Just broadband".

As according to some posts here, I have to wait for 2 weeks and nobody get in touch with me until I call Slingshot again.
Frown

Finally, I received an email on Friday saying that I am not far off and the technician might need to come to my house on Monday.

I am a bit confused and wondering why the technician need to come to my house.


I called customer service again on Saterday and they told me the technician need to come to my house as I need to port my old voip number to slingshot, and which would cost me $149! 
I am not informed by this when I called in to sign up. I was told it is FREE to port my voip number to them. and I said ..why not?


and now I have been told it is chargable and the rep has confirmed with their team leader about it.

I am very confused now....


Shall I be charged for this? as I got two difference answers..

somebody please help!!!


Thanks...Surprised

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Spark

  Reply # 292608 24-Jan-2010 00:49
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I'm assuming the $149 is for an install of BB (nDSL) on an unused copper pair running into you're house, rather than the act of porting a number.

nzbnw







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  Reply # 292617 24-Jan-2010 05:42
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Changing from another NDSL provider to Slingshot shouldn't incur any connection fee on the Slingshot end.





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  Reply # 292630 24-Jan-2010 09:12
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Just one thing to remember, number ports do cost money whether it be mobile, fixed line or VoIP. If a telco offers it for free they are absorbing the cost.

I believe the wholesale cost is somewhere in the vicinity of $20 + GST, it certainly isn't $149.

$149 sounds like the cost for a technician to come and install a new physical connection, as described above.

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  Reply # 292646 24-Jan-2010 10:22
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If you use VoIP why would you move telephone providers then? Just move broadband - the beauty of VoIP is being able to chose any broadband provider you want...




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  Reply # 292648 24-Jan-2010 10:36
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Odd that they'd charge you the $149 as well - when I got moved by Orcon from LLU to UBS, the Chorus technician came out and installed a new voice line on a copper pair at no cost to me. Sure, I expect that they incurred an expense doing that, but that's from an ISP with no tem contracts. One that has you locked in for 12 months or 6 months I cannot understand why they don't just absorb that as they know they'll make it back.




I finally have fibre!  Had to leave the country to get it though.


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Spark

  Reply # 292651 24-Jan-2010 11:18
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Detruire: Changing from another NDSL provider to Slingshot shouldn't incur any connection fee on the Slingshot end.




It will is they choose to connect to an unused pair.


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  Reply # 292657 24-Jan-2010 11:54
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This thread might help. The NDSL service is like a whole new connection, used who are with Slingshot who change to the Naked services are being charged for a completely new connection. Like NDSL services is a different company.

I would be cheaper if you didn't port your phone numbers as they have costs like, updating the whitepages.

I blame Telecom as the wholesaler for not providing a decent service to reseller, making it unnecessary hard, confusing and basic a poorly managed product. An effective form of protection to their core services, even if it was not planed to be like that.

Having said that, Slingshot has been waving that fee for some of there customers.



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Master Geek


  Reply # 292807 25-Jan-2010 05:59
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they told me it is free if I use new number and $149 for porting the old numbers...

so I am sure it is only the porting fee..

already a little bit disappeared about slingshot before actaully joining

I will call them again first thing this morning ....

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