nDSL Connection Requires A Phone Line?

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peteremcc

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Topic # 57319 9-Feb-2010 17:40

So, I've just moved to a new flat.

Contacted Slingshot to get the "Just Broadband" plan.

Apparently I have to get Telecom to connect the line, then get Slingshot broadband, then get Telecom to disconnect the line again (probably paying a disconnection fee!).

What?

Doesn't that kind of defeat the purpose of an nDSL connection?

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Reply # 297440 9-Feb-2010 18:00

I got nDSL with Xnet after Slingshot told me the need to tslk to Telecom. Also Xnet there is no contract so an all round good deal. I'm happy with the speed etc.

peteremcc

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Reply # 297446 9-Feb-2010 18:16

Yeah, one of the flatmates already has an existing connection with Slingshot, otherwise we probably wouldn't pick them.

jtbthatsme

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Reply # 297453 9-Feb-2010 18:31

My experience is that Telecom basically are provisioning the line so they have an initial input into the house (as they also do the servicing if the line goes wrong(had this happen before and they fixed it quick)

I would be more likely to assume that if the house your moving into never had a telecom line then they would be right in what they have said however if Telecom had the most recent line into the house then your set.

I too however use Xnet for my NDSL good speeds price is not too bad either however i was thinking of moving to Slingshot as there NDSL offers basically the same package as xnet but with 25gig of data per month for $10 more. I do believe Xnet is very good and mostly reliable I get generally better speeds than a friend on Slingshot but not enough to say that is not due to other factors.

If Slingshot is your 1st choice then i would certainly check out what they have advised as you would be right in thinking Telecom would not want to hook you up then disconnect you to give your custom to another company. They are responsible for changing the line from voice to data only though.

k14

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Reply # 299095 15-Feb-2010 15:07

Just found this out, my brother moved into a new flat last weekend and asked me what company to go with for internet. He just rang up and slingshot told him this. How utterly rediculous. Going to ring up worldexchange and see if they are open to taking on a new customer!

Buttonmash

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Reply # 299099 15-Feb-2010 15:12

Well Telecom told me today that Slingshot can do the provisioning they just don't seem to like doing it, and it depends what Slingshot CSR you get when you ring.

Maybe it's a training issue? Who knows. In any case I'm not too keen to pay Telecom a $99 fee and a months line rental for a phone I will never use just so Slingshot can re-provision the line with nDSL.

Going to have a look round, maybe Snap will drop their prices :)

Ragnor

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Reply # 299104 15-Feb-2010 15:19

Yes for example Maxnet and Xnet do no require an active phone line to get naked adsl, it's just a weird Slingshot policy.

k14

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Reply # 299141 15-Feb-2010 16:24

Yeah totally stupid. My bro rang up xnet and is having the line connected this week. Also got me a $50 credit seeing as I am a xnet subscriber too.

In summary, xnet = winnar and slingshot = fail

nickb800

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Reply # 299600 16-Feb-2010 21:23

Yup i got the same from two seperate calls (and CSRs). I pushed the second one and said 'you have access to the same chorus techs', she went and talked to her manager, came back with the answer no again :(

When i explained the situation to a telecom phone CSR she didnt believe me!

Snap will also connect nDSL without an active line

Buttonmash

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Reply # 299617 16-Feb-2010 21:55

I'll see what Snaps prices do later this week. I'd prefer them for service but they're not exactly cheaper than Telstra cable at the moment.

hoogy

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Reply # 301877 24-Feb-2010 17:39

I changed from a normal slingshot plan at old flat to nDSL at new flat from slingshot and I didn't need to get a homeline at the new flat for broadband to be connected today. So it isn't a consistent policy but I am happy.

jtbthatsme

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Reply # 301896 24-Feb-2010 19:05

Well i have to say whatever it is they lost business from me yesterday as tried to sign up my wife at her new house which only had it's phone line stopped in the weekend and they refused to do it. I was after a phone line and broadband not NDSL but still what a joke to expect people to pay someone else just to join up with them.

CalmStorm

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Reply # 301988 25-Feb-2010 10:43

I found this to be a strange policy too and I can only imagine that Slingshot probably does this due to pressure from Telecom whether directly or indirectly. I went with Xnet for this reason.

jtbthatsme

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Reply # 302256 25-Feb-2010 18:50

I am with Xnet too but she didn't want to use them and I have taken my xnet account to my new house.

dps63

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Reply # 305622 9-Mar-2010 10:25

I had the exact same experience you guys did. After a couple of weeks researching what plan to get at the flat, I decided to go with slingshot on their naked DSL. After explaining our situation the CSR asked me "Do you have an active phone service that we can transfer you from? We don't set up new connections."

I had just told her we were moving into a new flat which had a physical line, but no active service!!! She then said that I would need an active line before she would connect me, so I asked "Do you mean to say that I need to pay telecom a setup fee, 1 months rental, then a disconnection fee?" She said yes and I promptly told her that was ridiculous and hung up.

Now trying to get our flat setup on Xnet but am having a few issues. I'm wishing Orcon had nDSL in CHCH. We had them at home and never had any issues with them, only fast and friendly service - they made life easier, all the others just seem to want your money and make things as confusing as possible.

Ragnor

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Reply # 305678 9-Mar-2010 13:22

Perhaps Slingshot can explain this policy, because honestly it makes no sense.

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