If you are thinking of leaving Orcon it would be wise to make a recording of your 30-day termination notice. I rang them up to complain about the quality of the service they were providing (I was paying over $140 per month for my connection with them - so expected a certain level of service) and when I got a non-sensical answer from the CSR as to the reasons why my download speeds had deteriorated I informed him that I would be canceling my Orcon subscription at the end of the next billing month and changing to another ISP.


Orcon then proceeded to charge me for another month after the month I had changed to another ISP. When my mother inquired to the reason for this they informed her that we hadn't provided 30 days notice even though I know for a fact that I did. It seems Orcon are trying to pull a quick one on customers that decide to leave them and try to force another months payment out of them. When I rang them up to enquire about this mess they informed me that they conveniently couldn't find any recording of my phone call and it was missing from out records. 


I use to extol the virtues of Orcon as an ISP telling numerous people who ask me for a reliable ISP that Orcon provided excellent service and had excellent support staff (I work for a University where I'm in a position where I'm quite often asked about internet providers I would recommend to students). I switched to Telecom (it has been years since I used them) and I must admit I was surprisingly impressed with the level of service provided and the quality of the connection. If Orcon continue to treat their customers in this manner their once excellent reputation will become tarnished.


Orcon are now trying to force payment even after explaining that I did provide notice - but I'm gonna stand my ground. I would highly recommend making sure you record any termination notice provided to Orcon as they seem to want to punish customers that decide to leave them.