TXT's to Telecom Mobiles not being received/sent?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › TXT's to Telecom Mobiles not being received/sent?

CamH

567 posts

Ultimate Geek

#58061 5-Mar-2010 19:21

I ported my Telecom number over to Slingshot and I don't appear to be able to recieve any messages to the phone from outside the Vodafone Network (Specifically Telecom), and I can't be sure if they're even sending.

Is anyone else having this issue?

simon14

1889 posts

Uber Geek

Trusted

#304888 5-Mar-2010 19:43

How long ago was the port completed?

CamH

567 posts

Ultimate Geek

#304889 5-Mar-2010 19:45

Port was completed yesterday morning. I'm on hold with tech support at the moment so we will see what they say

CamH

567 posts

Ultimate Geek

#304890 5-Mar-2010 19:53

Tech support said it should work now. Still doesn't :/

johnr

19282 posts

Uber Geek
Inactive user

#304917 5-Mar-2010 21:43

Best way to get this issues resolved get a person on Telecom mobile to call Telecom mobile faults and advise the SMS they are sending are not making it to a 027/021 number ported to slingshot mobile.

It will take longer if you call slingshot and then slingshot have to contact telecom and it can go around circles

Its a quick fix on the Telecom side

John

CamH

567 posts

Ultimate Geek

#304918 5-Mar-2010 21:46

Thanks John.

I was on the phone to Telecom when I got a message from my friend on Telecom. So Slingshot did manage to fix it.

johnr

19282 posts

Uber Geek
Inactive user

#304921 5-Mar-2010 21:48

CamH: Thanks John.

I was on the phone to Telecom when I got a message from my friend on Telecom. So Slingshot did manage to fix it.

Trust me Telecom would have resolved the issue with a exception in there SMSC for your number