TXT's to Telecom Mobiles not being received/sent?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › TXT's to Telecom Mobiles not being received/sent?

CamH

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#58061 5-Mar-2010 19:21

I ported my Telecom number over to Slingshot and I don't appear to be able to recieve any messages to the phone from outside the Vodafone Network (Specifically Telecom), and I can't be sure if they're even sending.

Is anyone else having this issue?

simon14

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#304888 5-Mar-2010 19:43

How long ago was the port completed?

CamH

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#304889 5-Mar-2010 19:45

Port was completed yesterday morning. I'm on hold with tech support at the moment so we will see what they say

CamH

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#304890 5-Mar-2010 19:53

Tech support said it should work now. Still doesn't :/

johnr

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#304917 5-Mar-2010 21:43

Best way to get this issues resolved get a person on Telecom mobile to call Telecom mobile faults and advise the SMS they are sending are not making it to a 027/021 number ported to slingshot mobile.

It will take longer if you call slingshot and then slingshot have to contact telecom and it can go around circles

Its a quick fix on the Telecom side

John

CamH

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#304918 5-Mar-2010 21:46

Thanks John.

I was on the phone to Telecom when I got a message from my friend on Telecom. So Slingshot did manage to fix it.

johnr

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#304921 5-Mar-2010 21:48

CamH: Thanks John.

I was on the phone to Telecom when I got a message from my friend on Telecom. So Slingshot did manage to fix it.

Trust me Telecom would have resolved the issue with a exception in there SMSC for your number