Facepalm moment with slingshot email support.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Facepalm moment with slingshot email support.

richms

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#59181 29-Mar-2010 17:14

What do you think of this?

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Subject
Reverse DNS setup.

Discussion Thread

Response ([name removed])
29/03/2010 12.38 PM

Hi Richard,

Thank you for using Slingshot's Online Help.

At the outset I would like to apologise for the late reply to your email. We have been experiencing a higher than usual volume of customer emails lately and are working hard to clear the backlog.

In furtherance to your query I would like to know if you have setup Forward DNS, as we will not be able to setup reverse DNS otherwise. If you have, I would kindly request you to revert to me with the following details so I can action your request:

1.Domain name
2 Static IP address
3.Forward DNS addresses

I hope this helps to resolve your query. If you have any further questions please feel free to respond to this email.

Kind regards,

Slingshot Support

Customer (Richard Malcolm-Smith)
23/03/2010 07.00 PM

I have 203.184.123.123 as a static IP on my home connection.

Can I please have a reverse DNS of home.mydomain.com setup on it? The foward is already done.

Thanks.

Thanks for using online help, your question reference number is [number removed]

Escalation Level:
External Incident Updated

Category:
Technical Support

Subcategory:
Web hosting/Domains

Date Created:
23/03/2010 07.00 PM

Last Updated:
29/03/2010 12.38 PM

Status:
Solved

Account Details:
richms

Richard rich.ms

richms

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#312508 29-Mar-2010 17:39

I tried to edit to fix it, but it didnt work and now edit is gone from it?

Richard rich.ms

Ragnor

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#312514 29-Mar-2010 17:49

You can only edit a post you made within 10min after it was created (or last edited?), recent change on Geekzone to deal with people changing what they had said historically.

It's kind of overkill imo!

Anyway that response is pretty funny, he didn't read your email at all or perhaps they have to follow a script regardless..

richms

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#312518 29-Mar-2010 17:56

Ah ok - someones fixed it.

and who the hell uses a world like "furtherance"

Richard rich.ms

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#312531 29-Mar-2010 18:30

richms: Ah ok - someones fixed it.

and who the hell uses a world like "furtherance"

MS Word thesaurus?

Maybe they have an automated rule which at the first sign of the words 'reverse' and 'DNS' spits out an automated email as that response was not human... well surly not.

nate

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#312532 29-Mar-2010 18:31

Ragnor: You can only edit a post you made within 10min after it was created (or last edited?), recent change on Geekzone to deal with people changing what they had said historically.

It's a pretty standard feature on most forum software, if you need to legitimately edit posts after the 10 minute window, one of the mods can always lend a hand

On topic, the Slingshot response is classic. Maybe reply with a handful of words you've made up?

edit: I've changed your IP address and URL for your privacy.

xpd

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#312632 29-Mar-2010 22:09

LOL.... reminds me of my interview when applying for a position at IHUG back in.... crap..what century are we in ?

"Do you know what DNS stands for ?"
"Yes"
"Youre hired"

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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#312696 30-Mar-2010 00:52

The last time I (remember) using Slingshot email "support" they refused to answer any questions and told me to ring them.

rm *

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Trade NZ and US shares and funds with Sharesies (affiliate link).

Ragnor

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#312825 30-Mar-2010 13:45

nate:
Ragnor: You can only edit a post you made within 10min after it was created (or last edited?), recent change on Geekzone to deal with people changing what they had said historically.

It's a pretty standard feature on most forum software, if you need to legitimately edit posts after the 10 minute window, one of the mods can always lend a hand

On topic, the Slingshot response is classic. Maybe reply with a handful of words you've made up?

edit: I've changed your IP address and URL for your privacy.

10min is really annoying, I've rarely if ever seen a forum with such a low lockout. Not being able to edit/update the 1st post makes sticky threads pretty useless too imo.

freitasm

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#312848 30-Mar-2010 14:50

Ragnor:
nate:
Ragnor: You can only edit a post you made within 10min after it was created (or last edited?), recent change on Geekzone to deal with people changing what they had said historically.

It's a pretty standard feature on most forum software, if you need to legitimately edit posts after the 10 minute window, one of the mods can always lend a hand

On topic, the Slingshot response is classic. Maybe reply with a handful of words you've made up?

edit: I've changed your IP address and URL for your privacy.

10min is really annoying, I've rarely if ever seen a forum with such a low lockout. Not being able to edit/update the 1st post makes sticky threads pretty useless too imo.

Going completely off topic. But we have done lots of things for you guys lately. We can only think we can do some things for ourselves. We had problems with people editing posts weeks after the original comments were made, changing the whole thread and in a couple of cases hiding the poster's real intentions - which weren't good as we found out later when details of court cases came out.

We have extended it to 15 minutes. This is more than enough time to fix typos or clarifiy some point. After this consider it locked.

richms

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#316393 9-Apr-2010 00:21

So a few days ago I had a call from "withheld" on the mobile with someone claiming to be from slingshot saying that it had been done.

But its not.

replying to the emails from their useless helpsystem gets me an autoreply that I need to go somewhere to log it again.

I think what happened is that the first ticket number was from one system, and I had a reply with another reference number in it so the first ticket was closed at that time. I dont really know, Its been dragging on long enough, I dont see how this can be so hard to get done?

Richard rich.ms