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7 posts

Wannabe Geek


Topic # 60531 27-Apr-2010 14:14
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Hi Guys,

Currently I have my landline and ADSL directly from Telecom. I would like to switch to Slingshot naked DSL. I am a bit afraid I may lose my adsl port during the switch because I was told; the new provider would get an information on exchange capacity problems once an application is underway. At this stage I would be disconnected already / end up on a waiting list. I already asked Slingshot if this could be the case with them which was confirmed.

I called Xnet afterwards. They told me there is no risk to switch to xnet naked dsl as they would just take my existing port / switch it over to xnet, so I cannot lose my port. 25$ churn fee applies.

I would really appreciate confirmation on how it actually works with slingshot. So far I always thought the procedure for broadband transition is always the same for any provider in New Zealand.

I am living in Red Beach / Telecom won't give me the information if there are still adsl ports available.

Any help is much appreciated.

Cheers
Enno

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19282 posts

Uber Geek
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  Reply # 323660 27-Apr-2010 14:36
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You should not lose your ADSL port changing provider

john



7 posts

Wannabe Geek


  Reply # 323664 27-Apr-2010 14:40
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Hi John,

Thanks for your quick response!

Do you think Slingshot gave me the wrong information on how the provider change actually works?

Cheers
Enno

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Ultimate Geek
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Slingshot

  Reply # 324230 28-Apr-2010 14:41
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Hi there,

If you're signing up for nDSL then you won't lose your port.
You will just need to provide us with your current ASID so that we can transfer you correctly.

Sorry if you were given incorrect info when you called earlier.




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