Slingshot internet speed terrible.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot internet speed terrible.

ATinyChipmunk

138 posts

Master Geek

#62180 31-May-2010 21:26

Hey guys,

just moved into a new flat got the naked DSL all signed up and connected today (got the modem today)

and we are getting 2600/100

The main thing i wanted the net for is to play css online, but its simply impossible with that upload :S

anything i can do about it? or is it try get out of contract and jump ship to cable?

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#336816 31-May-2010 22:16

Is this from your modem stats or speedtest online? What time was it?

johnr

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#336824 31-May-2010 22:46

Post your modem stats?

Have you done a isolation test?

ATinyChipmunk

138 posts

Master Geek

#336831 31-May-2010 22:59

Download Speed: 2586 kbps (323.3 KB/sec transfer rate)
Upload Speed: 97 kbps (12.1 KB/sec transfer rate)
Latency: 29 ms
Jitter: 2 ms
Packet Loss: 0 %

System Up Time
00:02:55:27

DSL Speed (DS/US)

3003/121 Kbps

LAN IP Address
192.168.1.1

Default Gateway
202.180.81.32

Primary DNS server
202.180.64.10

Secondary DNS server
202.180.64.11

It is a naked connection, it is the only thing pluged in atm.

just did this this test 11:00 PM

johnr

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#336834 31-May-2010 23:02

If that is your modem stats your new house must be located further from an exchange or you have a issue

ArcticSilver

731 posts

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#336866 1-Jun-2010 01:42

Check your filter (replace it with another), make sure you are using no extension cables and try another socket.

If thats doesnt fix it ring your ISP. They can guide you through the diagnostic process.

ATinyChipmunk

138 posts

Master Geek

#336896 1-Jun-2010 08:26

I have tried it with out the filter all togeather, and it made no difference to the speed. i guess i will try i a different socket when i get home (round 5pm). I was told that i was close to a ADSL 2+ exchange :S

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System

521 posts

Ultimate Geek

#336911 1-Jun-2010 09:21

if its naked dsl i didn't think you needed filters

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

kyhwana2

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#336953 1-Jun-2010 11:16

CSS == Counter strike: source?
You don't need much upload to play most FPS's online, 10KB/s should be just fine. The more important thing will be your ping times..

ATinyChipmunk

138 posts

Master Geek

#336962 1-Jun-2010 11:42

Ive found the faster your upload the better, i just moved from paraparaumu where i had cable, so 2mbit up gave me around 25-30ping, i was in a server last night, 400-1000 :S

kyhwana2

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#336979 1-Jun-2010 12:11

ATinyChipmunk: Ive found the faster your upload the better, i just moved from paraparaumu where i had cable, so 2mbit up gave me around 25-30ping, i was in a server last night, 400-1000 :S

Depends what else you're doing with it. But even 64kbit upload should be fine for FPS, as long as you're not maxing out your downstream. (You need that upload to get the tcp acks off..)

If you're using all your upstream, your pings will be bad..
But DSL with interleaving off gets you another 10-30ms less latency than with interleaving on..
(I can get 160-180ms ping times to the west coast US)

Ragnor

8279 posts

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#336991 1-Jun-2010 12:56

What make/model is the modem?
What are the stats for noise margin, line attenuation from the modem's admin ui?

Enter your address here to lookup what exchange/cabinet you're connected too
http://www.telecomwholesale.co.nz/maps

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ATinyChipmunk

138 posts

Master Geek

#337003 1-Jun-2010 13:18

"This address is near an exchange which has already been upgraded with faster broadband equipment (ADSL2+ technology)."

Line Mode RE-ADSL2 Line State Show Time
Latency Type Fast Line Up Time 00:00:07:07
Line Coding Trellis On Line Up Count 1

Statistics Downstream Upstream
Line Rate 3287 Kbps 121 Kbps
Attainable Line Rate 4160 Kbps 121 Kbps
Noise Margin 13.2 dB 12.1 dB
Line Attenuation 35.5 dB 15.1 dB
Output Power 18.2 dBm 7.4 dBm

My modem is a Dynalink RTA1320 the one slingshot gave me

Slingshot

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Slingshot

#337018 1-Jun-2010 13:32

Hi there,

If you're like to send me a private message with your details (Slingshot account number, or your name or home phone number to search on), than I can have one of our team look into this for you.

thanks,
Nikki from Slingshot

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

ATinyChipmunk

138 posts

Master Geek

#337021 1-Jun-2010 13:40

thanks i will do.

I can have a look at the modem etc and restart it from here (i have a logmein to my desktop that is on the network).

Cheers,
Aaron

Ragnor

8279 posts

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#337077 1-Jun-2010 15:39

The line mode shouldn't be RE-ADSL2, that's reach extended for people who lives really far away from the exchange.

I suspect it's an issue with the adsl port configuration at the exchange, Slingshot should be able to do a "port reset" for you.

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