[Snap] Web addresses cannot be resolved or won't connect to sites

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Web addresses cannot be resolved or won't connect to sites

Benoire

2798 posts

Uber Geek

#63721 2-Jul-2010 18:35

Is anyone on Snap suffering from intermittent failures connecting to websites and the internet in general? Over the past few days websites are not resolving or not connecting and I have to constantly refresh until I get it to load. Today has been particularly bad. Anyone else, or is just me?

SCM

459 posts

Ultimate Geek

#347420 2-Jul-2010 21:21

Not a single problem here in dunners on a Snap connection, international traffic was bad some weeks ago but it seems they have resolved that issue now

BuffyNZ

241 posts

Master Geek

#347429 2-Jul-2010 22:31

Nope, fine here in Christchurch.

Recursion: See recursion.
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Benoire

2798 posts

Uber Geek

#347547 3-Jul-2010 19:03

Right so today it is really screwing me around. Constant problems resolving websites and won't even ping or trace to snap.co.nz whilst this is happening. Happens on both iPhone and PC, but both connect to router fine. Resetting router does not solve the problem either!

Is it me, or perhaps that I'm located in Auckland?

SCM

459 posts

Ultimate Geek

#347707 4-Jul-2010 16:41

DNS issues with your PC/Router?
Have you rung Snap, maby they have issues affecting your end of NZ.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#347861 5-Jul-2010 08:55

Breaking the issue down into bullet points is pretty helpful when diagnosing issues.

1. DNS resolution issues.
2. Happening to you on multiple devices.
3. Isolated to your connection (ie. not affecting anyone else).

The only piece of equipment shared by your devices and not by anyone else would be your router. I assume it is designating its self as the DNS server with DHCP and then failing to relay correctly.

Give our help desk a call, they'll help sort it.

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

freitasm

BDFL - Memuneh
79254 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#347866 5-Jul-2010 09:00

And obviously then next question would be "are you using SNAP's own DNS, or a third party?"

And have you checked the router configuration to make sure the DNS is correct?

PaddyPatPat

33 posts

Geek

#349305 8-Jul-2010 22:35

Hi,

I have experienced something similar over the last few days with the most obvious example being trying to connect to http://www.amazon.com

However, I have both a Windows 7 pc and a OS X Snow leopard laptop and I find that the OS X laptop has heaps of problems but the Windows 7 pc is fine. This has happened to me for up to an hour on my laptop at least twice over the last two days. I find that my laptop can load the Snap website fine though and I have had plenty of data left in my plan for the month.

I'm guessing that it's just a problem with my laptop (usually I end up connecting to the web via tethering my mobile until the problem disappears) however if someone is also having an issue, it seemed like I should say something.

If it happens again, what should I test? I can't tell you for sure what happens when I disable and re-enable the wireless on my laptop so I will try that first.

As I said, I thought it was just a problem with my laptop/router combo. (I'm using the Linksys wireless one sold by Snap).

Cheers,

Patrick

P.S. I'm located in Christchurch