Well Ive asked this question over at the official slingshot forum and im not getting any reply so I thought I might ask here. I found out why my internet was going slow turns out our broadband plan had been changed from the next big thing #2 and dropped down to the beginners thing. so now I have to reswitch back to the next big thing #2 and here what I want to know. When I go to select an activation day there wasnt any days selectable all it said was "earliest available" so what does this mean? does this mean I cant upgrade back to the next big thing #2 or is it just I will be switched over when they get time sorta thing?
Mum tried calling this morning but couldn't be bothered waiting for over an hour to get thorugh so I just did the switch through the page on my account. still I wonder why it sais "Earliest Available" ?
Are you sure you are on Beginners Thing and not one of their wholesale plans? If there was a cabinet installed in your area, they would have had to move you off their LLU plan and back to a UBS plan - they should have told you first though....
I just moved from Big Thing 2 to Big Thing 3 and this couldn't be done online, i had to call Slingshot up - they even told me I couldn't change plans myself for their LLU plans.
Also, you can only change plans with Slingshot on your next billing date.... you can't change half way through the month - the fact that you were given "earliest available" option makes me think you are trying to change between networks (UBS to LLU)
Nope I went into the visbill and it sais the beginners thing so yeah I dont know whats going on Ill probably ring up tomorrow again and Hope we get through but if I was on the next big thing #2 before so maybe your right about the plan changing knowing my luck it wont happen till the end of the month.
worm9100: Mum tried calling this morning but couldn't be bothered waiting for over an hour to get thorugh so I just did the switch through the page on my account. still I wonder why it sais "Earliest Available" ?
Ah yes, I normally call their 0800 number from my mobile to ensure they get the correct incentive to hire more helpdesk people.
Earliest available means they cant schedule it for a particular day; they just apply for it and wait for the earliest time contractors can be scheduled by Telecom to move the wires around at the exchange. But I would still want to ask Slingshot why its changed already, could have been cabinetised by Telecom so you might need to stay on the normal plan.
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