Locked Out of 'Your 2 Degrees'

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Locked Out of 'Your 2 Degrees'

nzkiwiman

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#64746 21-Jul-2010 22:19

.. Ok, so I understand why they would lock the account. I work in IT, we do it at work and it sometimes even catches me out.

But on a website, why do I have to ring an 0800 number to reset it. Where is the 'forgot password' button to reset it.

And what about a timer on the attemps. I tried at work this morning, and for whatever reason the work connections really doesn't like 2degrees and I was being faster than the page was loading/timing out. So I try ONCE at home 12 hours later on a connection that actually loads the page and enter the wrong password and bam, locked out.

johnr

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#354651 21-Jul-2010 22:20

What is the issue with calling the 0800 number?

nzkiwiman

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#354656 21-Jul-2010 22:28

Well, at the moment .. I am in my PJ's inside all nice and warm. My cellphone is in the car which is outside. I don't want to go outside and get cold.

johnr

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#354659 21-Jul-2010 22:31

nzkiwiman: Well, at the moment .. I am in my PJ's inside all nice and warm. My cellphone is in the car which is outside. I don't want to go outside and get cold.

Well if you want to log in tonight you will have to go get your phone as when the account is unlocked the password reset sends a one off password to your MSISDN

Its cold outside tonight!

nzbnw

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#354661 21-Jul-2010 22:37

johnr: your MSISDN

Is that your favorite acronym John?

:)

nzbnw

SteveON

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#354707 22-Jul-2010 01:32

nzkiwiman: .. Ok, so I understand why they would lock the account. I work in IT, we do it at work and it sometimes even catches me out.

But on a website, why do I have to ring an 0800 number to reset it. Where is the 'forgot password' button to reset it.

And what about a timer on the attemps. I tried at work this morning, and for whatever reason the work connections really doesn't like 2degrees and I was being faster than the page was loading/timing out. So I try ONCE at home 12 hours later on a connection that actually loads the page and enter the wrong password and bam, locked out.

Do you have a Landline?

Not trying to be a Jerk but you are complaining that you are forgetful and too lazy to sort this out... What is this world coming to? I might start up a blog complaining that the government didn't feed me today.

riahon

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#354718 22-Jul-2010 05:13

I don't use their site since I gifted my 2degrees phone and sim to my brother but I too would be surprised to NOT have a 'forgot password' option on a self service option. I am sure as a company 2degrees would rather have low value calls like password resets sorted by the customer.

PJ's? Do grown men still wear them? Time for a poll methinks.