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4 posts

Wannabe Geek


Topic # 65051 28-Jul-2010 16:17
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Hey

Recently i tried to get broadband at my house in rotorua and paid all the stuff to slingshot ($88.90 broadband and calls) and then they said i couldnt get it because the exchange was full. so then i decided to cancel my slingshot account because i was keen to explore other options and put my phone back on telecom. i got some of my money back but unfortunately wont get $25 back because of the early termination fee on the phone account.

According to my dad who handles the phone accounts, slingshot never took telecom off as my phone provider (pretty sure they were suppose to do this) and so was paying 2 accounts for about a months phone usage.

Not sure if anyone else has been through this before. Just sucks because I pretty much gave slingshot $25 for nothing. They could have at least told me that i was on a huge waiting list (8 people according to telecom and the first person had been waiting since march) and given me the option of going ahead with the sign up. instead they couldnt provide me with broadband, i had to switch my phone over to them for the cheaper rate, and got slapped with the early termination fee.

It sounds like im whining i know. And your probably wondering why i didnt stick with them but my dad is old fashoined and did the cancellation without me knowing.

any thoughts?

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  Reply # 357877 28-Jul-2010 18:10
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Yeap, they ripped you off. Call the helpdesk and ask them you want all your money ask you where buying a bundle, not just a phone line and since they can't supply you with what they offered then they have broken the contract and should not be charging you.

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  Reply # 357992 28-Jul-2010 22:17
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You were joining them for phone and broadband, they failed to deliver so IMO there should be a full refund.

If you get a new telecom line in and they cant do broadband they let you disconnect the PSTN and pay them nothing. Well perhaps if you had used it they might want something for the calls, but other wise no charge when it happened to a friend at their batch.




Richard rich.ms

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  Reply # 358011 28-Jul-2010 23:00
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chuggie:

According to my dad who handles the phone accounts, slingshot never took telecom off as my phone provider (pretty sure they were suppose to do this) and so was paying 2 accounts for about a months phone usage.



If you leave a provider it's really still your responsibility to contact them after you've moved and fully close/cancel the account.

It's a common mistake, live and learn.

Regarding Slingshot not being able to provide the service, you should get a full refund for that imo.

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  Reply # 358016 28-Jul-2010 23:07
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where abouts in Rotorua are you just in case i have to move, i didnt realize there were waiting lists in Rotorua




Common sense is not as common as you think.




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Wannabe Geek


  Reply # 358127 29-Jul-2010 09:54
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I live on Hodgkins Street, Pukehangi area. OK thanks for the advice, its good to know i actually have a case.

"If you leave a provider it's really still your responsibility to contact them after you've moved and fully close/cancel the account.

It's a common mistake, live and learn.

Regarding Slingshot not being able to provide the service, you should get a full refund for that imo."

Thanks for that, will remember for the future. By any chance does anyone know what the exchange looks like? I saw down my street that a new big green box is being installed.

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  Reply # 358131 29-Jul-2010 09:58
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Hi chuggie,
It's Aaron here from the Slingshot marketing team. Please DM me your account number and I'll get someone to look into this for you.




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  Reply # 358139 29-Jul-2010 10:06
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Chuggie there is a new cabinet RO/CM that covers just your street and the three that feed off it and is to be commisioned in september, so presumably then you will get service. Otherwise sounds like Slingshot (above) might sort you out.

Cheers
Cyril



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Wannabe Geek


  Reply # 358150 29-Jul-2010 10:16
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so will it be activated in september or as soon as its installed?

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  Reply # 358217 29-Jul-2010 11:18
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Hi, often the fibre is installed months before commisioning, and the plinth may appear months before, often the cabinet is mounted pretty close to the time that the lines are tied across from the exisiting cabling.

Bottom line is September is what it says, dont expect anything sooner (other than some civil works as mentioned above). That said I understand Chorus are well ahead on their schedule, so may be surprised.

Thing is as the cabinet is in the wings they normally dont add extra exchange capacity, they rather wait.

Cyril

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  Reply # 358451 29-Jul-2010 15:13
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Also other cabinets will be getting deployed removing those users from the exchange. To put more gear in when a few 100 users may be coming off what is there in a few weeks is not smart so IMO it wont be sepetmber that you get it available, it will be sooner.




Richard rich.ms



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Wannabe Geek


  Reply # 363551 5-Aug-2010 11:20
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does anyone contact households once the new cabinet is ready?

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  Reply # 363629 5-Aug-2010 13:30
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normally not

Cyril

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  Reply # 363735 5-Aug-2010 16:04
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richms: You were joining them for phone and broadband, they failed to deliver so IMO there should be a full refund.

If you get a new telecom line in and they cant do broadband they let you disconnect the PSTN and pay them nothing. Well perhaps if you had used it they might want something for the calls, but other wise no charge when it happened to a friend at their batch.


Nah, you joined for the bundle and they would have put you on the waiting list for broadband. If you want to join the same waiting list with another company its your choice, but you did request Slingshot to provision the service and cancelled half way through the process. They do have to explain what the process involves if you ask about that, and should be able to get more details from Telecom (eg how many others on the waiting list, perhaps a cabinetisation schedule).

However, if they did not offer to keep you on the waiting list then you could argue they had no intention to keep to their side of the contract. Ask them why they never mentioned that there's a waiting list, or why they didn't at least explain the options to you fully. They should have advised whether a cancellation fee applies for the phone service.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

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