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4 posts

Wannabe Geek


Topic # 66197 14-Aug-2010 11:04
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I had been quite happy with the Slingshot service after I switched from other ISP a few months ago until last week I could not use calling card to make toll calls. I could use the same phone card in office and other places, even tried in a friend's house with the same Slingshot plan as mine with all worked fine, so could rule out the problem with the calling card itself.

The first time I called Slingshot for technical support after about 20 minutes' wait I was told their system didn't support the use of calling card, probably the # key was not supported. When I told the guy I had no problem until this week and he said it had been a miracle it worked so long for you. By the way the calling card could be used without the # key(just need to wait for the timeout after PIN input) so it's not the problem with the # key detection in their phone system.

The second day I called again and this time I was told they were aware of the problem with the calling card but there's no estimated time for the fix.

Anyone with similar issue?


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  Reply # 367495 14-Aug-2010 11:08
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What is the actual issue?




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Wannabe Geek


  Reply # 367496 14-Aug-2010 11:14
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After the PIN input ( which may be optionally terminated by the # key), I was told the PIN was invalid.

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  Reply # 367520 14-Aug-2010 12:48
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em i am having the same issue at the moment too.
I switched to slingshot too, been using their service about 10 days.
I can still use my phone card up to the last week, but the phone card stopped working this Friday.
I called the phone card company, and they checked my phone card connection, they said it should be working fine.
My issue is that after I dial the user ID, then there is no sound, then after a while, there is a voice saying that you call will be disconnected.
I called Slingshot about this issue too, their technician told me they are looking into the problem, and they dont know when the issue will be fixed.

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  Reply # 367594 14-Aug-2010 16:31
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It's obviously a DTMF issue of some sort. Do any other IVR's that require DTMF tones work?




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Wannabe Geek


  Reply # 367685 14-Aug-2010 22:34
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DTMF detection seemed to be ok, at least I tried '1','2','3' to select a language before the PIN input and it seemed to be working fine, I didn't tried all other keys though.

I don't know where to find a IVR system to try all the other keys. Any suggestion? Thanks

But they must fix their system no matter what issue it got, there's nothing we can do.

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  Reply # 370312 20-Aug-2010 12:47
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I also have had this problem of calling cards not working anymore.

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  Reply # 370377 20-Aug-2010 16:10
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I sometimes get this DTMF problem calling certain 0800 numbers that have IVR, but some others work fine. Not sure if its the same issue also affecting italk or just a separate issue.




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Wannabe Geek


  Reply # 370604 21-Aug-2010 10:35
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Possibly got the wrong arrival order when transmitting these dtmf tones?

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