I switched to 2 degrees about 6 months ago. I ported my number over, everything was swell. I could log into 'my 2 degrees' at any point, it worked perfectly.

2 weeks ago I changed my number on the website. Ever since I haven't been able to log into the site to check my balance (ie when my data pack expired). Every time I try to log in it says "Error while processing XML".

I figured it might have been my PC, or my choice of browser, but it's doing it on my linux laptop, my windows gaming box, workstations at polytech (so different internet connections as well as PC's), in IE, firefox, chrome and safari.

I rang them up before, and at first the guy on the phone tried to tell me my simcard had no number assigned to it. Um, ok, I can txt, ring, use internet and send MMS fine, comes up with my new number on the other end, my phone rings if it's dialled.

Next problem they tried to say my number had never been updated at all, that it still had my old 027 number.

After 15 minutes on hold they come back and say because I have a hyphenated last name, the system is unable to retrieve my details. Uh, cool. But if that was the case why did it work before I changed my number?

Seriously? The system can't handle hyphenated names? WTF. It's getting to hair pulling levels of frustration. All I want to do is see when my data pack expires.