complaining to slingshot

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richms

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Topic # 67319 31-Aug-2010 03:46

I'm gonna put thru a complaint tomorrow to them about this internet performance, even with no torrents running things are still not working right.

Anyway, what tests have others found them ask to do, would help if I can do them tonight so I have something for them rather than them tell me tomorrow and have to do them tomorrow night when it may not be as bad as tonight.

Richard rich.ms

teihoata

89 posts

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Reply # 375383 1-Sep-2010 17:26

I've noticed on the slingshot website they have put up a post about problems with the international data under network status on the homepage. So enough people have complained to cause some action. Let's hope this fixes the extremely slow speeds.

richms

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Reply # 375392 1-Sep-2010 17:40

They tweeted that they were looking into it so I didnt call them, and last night worked a lot better and today seems to be not that bad so its back to "acceptable for the price" IMO, would love for it to work as well as the flatmates telecom connection, but that is twice the price for data and until telecom solve my distance from the exchange, it wouldnt be twice as good.

Richard rich.ms

ekud

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Reply # 375605 2-Sep-2010 09:53

Im currently saving them speedtests and tracerts etc as they have requested to attempt to fix my issues with speed and international and national traffic they are hopless i feel what im doin is wasting my time

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jackk

53 posts

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Reply # 375925 2-Sep-2010 18:58

get in line mate, almost 3 weeks on after complaining... haven't heard a thing....

ekud

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Reply # 375961 2-Sep-2010 20:18

jackk: get in line mate, almost 3 weeks on after complaining... haven't heard a thing....

After waiting 2 weeks i sent there twitter some home truths 30mins later my phone rings..... lol

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richms

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Reply # 376066 3-Sep-2010 03:40

They are very inconsiderate in the hours they work, its when I am sleeping or working so hard to make a call to them, but will try tomorrow to get a ticket logged.

Richard rich.ms

robbyp

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Reply # 376393 3-Sep-2010 23:23

Didn't you read all the compliants about them before you signed up, and they have also been on FairGo, with fairgo saying they get the most complaints about them proportionally. I was with them about 3 years ago, and it doesn't appears much has changed. They are a budget provider after all, so you get what you pay for.

richms

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Reply # 376404 4-Sep-2010 01:22

Its been acceptable till recently, its just got real bad. Didnt get a chance to log a ticket today.

Richard rich.ms

1gkar

722 posts

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Reply # 376491 4-Sep-2010 10:05

Recently, streaming of international sites -eg. Golf Channel on Veetle- is nearly unwatchable. It has more drops than the Grand Canyon. Am going to change my data plan until -if- they get it sorted. If not, there are other options, although more expensive.

Yeah, I know, you get what you pay for. However, most businesses cut the crap out of their performance once they get what they perceive are their target market share (don't believe me: remember the Telecom issues of, well, most of their existence). Looks like Slingshot have reached that level

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