How do I go about leaving Slingshot without paying early termination fee?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › How do I go about leaving Slingshot without paying early termination fee?

jarlaxe

23 posts

Geek

#68490 23-Sep-2010 01:34

Okay, well since moving to Slingshot I have experienced poor service and poor customer service. I moved over from telecom so I am on a 6 month contract.

Since broadband service has not been provided as it should of been I wish to leave, but I do not want to pay an early termination fee.

Take into account that I'm a student and don't have a lot of money in hand.

Thanks,

richms

28198 posts

Uber Geek

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Lifetime subscriber

#383407 23-Sep-2010 02:07

You would need an excelent record of your attempts to have slingshot resolve the issue, and then raise a complaint with them that they are not providing service. When there is no outcome from the complaint, change ISP and advise them they are in breach of the contract. If they bill you for early termination, dispute the charge in writing and if it gets to it, go to the district court and pickup the paperwork for disputes tribunal, fill it in and send them a copy before you file it with a deadline on it for resolution

Filing it is only $30, but you can whack on other costs that you have incured in trying to resolve it, eg if they suggested new routers and other delaying tactics.

You _NEED_ to have shown an attempt to resolve it, and have excelent records of it. If you just turn up and say "bro the internet was crap I couldnt even play call of duty most nights" you will get nowhere.

Any sane company should drop it before you file. Im not changing because to be honest, there is nothing that is as cheap or comparibly cheap that will give 150-300 gigs a month for a couple of hundred, and I could probably get more if chorus would hurry up with the cabinet since i get 300kB/s at best.

Richard rich.ms

jarlaxe

23 posts

Geek

#383412 23-Sep-2010 02:30

richms: You would need an excelent record of your attempts to have slingshot resolve the issue, and then raise a complaint with them that they are not providing service. When there is no outcome from the complaint, change ISP and advise them they are in breach of the contract. If they bill you for early termination, dispute the charge in writing and if it gets to it, go to the district court and pickup the paperwork for disputes tribunal, fill it in and send them a copy before you file it with a deadline on it for resolution

Filing it is only $30, but you can whack on other costs that you have incured in trying to resolve it, eg if they suggested new routers and other delaying tactics.

You _NEED_ to have shown an attempt to resolve it, and have excelent records of it. If you just turn up and say "bro the internet was crap I couldnt even play call of duty most nights" you will get nowhere.

Any sane company should drop it before you file. Im not changing because to be honest, there is nothing that is as cheap or comparibly cheap that will give 150-300 gigs a month for a couple of hundred, and I could probably get more if chorus would hurry up with the cabinet since i get 300kB/s at best.

Thankyou, that is what I needed to know.

ekud

263 posts

Ultimate Geek

#384026 24-Sep-2010 13:08

or just get a network engineer there to say they cannot resolve your issues!

Sign here

ecd

12 posts

Geek

#384432 25-Sep-2010 23:12

just ring them and say what's your problems etc tell them that you're not prepared to pay for what you didnt get. i got out of the termination contract.

worm9100

70 posts

Master Geek

#385676 28-Sep-2010 22:42

The easiest way would be to sign up to another isp and let them handle the switch. Mid this year we got an offer to switch to telstra clear when they came to our house back then we were having really poor speed but it was an external problem with our line after we got that sorted speeds improved and were great so we declined the telstra clear offer but they said if we changed they would of taken care of the disconnection fee from slingshot I dont know if that was a special offer they were doing but now im regretting that I didnt switch cause slingshot right now is horrible anything would be better the all you can eat plan is killing speeds for everyone.

Here is my current speed from slingshot however dont let this image fool you looks can be deceiving HTTP downloads go no higher than 60kb/sec

webwat

2036 posts

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#389310 7-Oct-2010 19:35

I'm thinking Orcon or WorldXchange... Slingshot just isn't performing and now they don't have the 40G plan I want anymore so why stay with them. But I don't have a contract and would keep very good records of attempts to resolve it if I had.

Remember you will need to record some info about normal usage (especially some common web page download rates) instead of just torrents. Ask Slingshot to tell you what performance you should be getting under normal conditions so you can compare when it gets to disputes tribunal. Also a history proving how long the bad performance has been happening for, and what time of day so you can prove they have a history of congestion.

Time to find a new industry!

Ragnor

8223 posts

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#389332 7-Oct-2010 20:36

If you want decent peak time performance you really have to look at Telecom, Telstra, Maxnet, Inspire, Actrix, Iconz and forget the rest imo.

... of course all the above are more expensive than Slingshot, Vodafone, Orcon, Xnet etc.