Slingshot decides to now charge me $20 extra for naked dsl!

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot decides to now charge me $20 extra for naked dsl!

zibby

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#70006 16-Oct-2010 12:50

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Slingshot decides to now charge me $20 extra for naked dsl!

I have been on slingshots naked dsl since march 2010 and have been charge $79 for the service up until this month, we have a 12 month contract in place. Based in Blenheim

We have now moved house and in the same town and slingshot have bumped the cost upto $99 per month plus charged $79 to move connection “and took 3 weeks to action after 3 calls to them” as opposed to the $30 listed on their “my account” page ?

Can they do this especially as we have a 12 month contract for service? this will/has wiped out all the saving from deciding to run with naked dsl?

Anyone else been in the same boat? Their service does not seem customer focused to us.

richms

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#392577 16-Oct-2010 13:41

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You had a 12 month contract which you terminated by moving house.

If they are paying chorus rural costs for the connection, then they will charge you more.

Richard rich.ms

hellonearthisman

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#392578 16-Oct-2010 13:43

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In area's of towns the nakedsl service is classes as rural and has an extra $20 fee.

You will have to call the helpdesk (use a cellphone so you don't have the 1hour wait) and ask them what's going on with the extra charges.

Looks like they have charged you for moving your homeline rental, which nakedsl doesn't have.

Contract should remain unchanged when moving.

Slingshot should have told you if you where rural. You can double check that by using slingshots address finder.

scottr

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#392598 16-Oct-2010 14:21

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Hello, sounds like you've moved into an area that is classified as rural, and the charge for naked dsl costs more.

Telecom charge more for rural naked dsl so all ISPs providing naked dsl pass this cost onto the consumer, except for vodafone who don't provide naked dsl to rural customers at all.

Rural naked dsl isn't really worth not having a phoneline., it might be more worthwhile to pay another 5 bucks or so and get POTS (49) + Elite plan (55), as the elite plan has a larger datacap.

As hellonearthisman says you'll need to call into the call center regarding the move fee., unfortunately I can't help you with that.

zibby

4 posts

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#393193 18-Oct-2010 15:02

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Yeah the whole rural thing is strange as spoke with telecom and they say my new blenheim address is class as a rural connection, so then asked to check my old address in blenheim and they said it is also rural! so how can they all of a sudden up the cost as i don't think its our mistake? seem crazy to me but i guess its the norm in nz with telcos..

Who else can you recommend for naked dsl with good consistant speeds for downloading from overseas?

sbiddle

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#393228 18-Oct-2010 16:24

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zibby:
Who else can you recommend for naked dsl with good consistant speeds for downloading from overseas?

You do realise if you change you'll still be paying the rural fee?

zibby

4 posts

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#393339 18-Oct-2010 21:17

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yeah i know but if we going to be paying more at least it would give us a chance to change to someone with better speeds and service maybe? i have been unimpressed by the FS service with oversea browsing so don't know if this is common or just slingshot?

richms

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#393398 19-Oct-2010 00:01

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If you are rural, you may as well get a landline plan and that opens up a whole lot more ISPs that you can look at.

Richard rich.ms

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zibby

4 posts

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#393796 19-Oct-2010 21:15

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richms: If you are rural, you may as well get a landline plan and that opens up a whole lot more ISPs that you can look at.

The whole rural thing i do not get we are only 1km from our main exchange in blenheim yet classed as rural. nelson is not classed rural as it has more population??? so we screwed because we live in a town with only 40,000 people..

richms

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#393833 20-Oct-2010 01:00

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Blame the commerce commission, since they dictated the zoning of it.

Actually, be glad that there is still the kiwishare so you get propped up by urban dwellers for your PSTN and don't have a surcharge on that for living in a rural area.

Richard rich.ms

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