Bonus minutes

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Bonus minutes

SteveON

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#71944 19-Nov-2010 10:54

This month 2degrees have stuffed up for my benefit.

I used my included 120 minutes within a week. Then I received my 100 minutes on the 15th, then they gave us another 100 minutes for some reason it was to do with the new plans.... Buuuut I now have another 100 bonus minutes.

So basically for $39 I have received 420 minutes of calling, I have another 256 to use in the next week :)

SaltyNZ

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#406650 19-Nov-2010 10:58

Yes, I know what this will be, and it's a one-off adjustment as we align everyone's bonus minutes to their billing day. Don't expect it every month. :-)

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freitasm

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#406652 19-Nov-2010 10:59

Hey, don't worry. This will soon be fixed...

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SteveON

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#406658 19-Nov-2010 11:04

freitasm: Hey, don't worry. This will soon be fixed...

Lol I know... TBH I get the feeling that the bonus minutes deal will be here to stay. They just need to promote it better. Was interesting to see the pamphlet in the paper today with comparisons. It didn't make them look that much better, but when you put the 100 bonus minutes in the deal 2degrees wins by far!

... They should promote the 100 free minutes better!

SaltyNZ

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#406660 19-Nov-2010 11:06

Nice nose Mauricio! :-D

FYI, if by "fixed" you mean we will be taking away the extra, no, we won't.

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SteveON

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#406661 19-Nov-2010 11:10

SaltyNZ: Nice nose Mauricio! :-D

FYI, if by "fixed" you mean we will be taking away the extra, no, we won't.

Sweet!

CBSYS

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#406697 19-Nov-2010 12:08

i'm in the opposite situation, my 100 min bonus was not in my account for last two months. and it's been 3 week time for solving it. keep charging me wrong and telling me the wrong info by auto txt. Terrible system, and poor customer service by the way.

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SaltyNZ

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#406715 19-Nov-2010 12:54

CBSYS: i'm in the opposite situation, my 100 min bonus was not in my account for last two months. and it's been 3 week time for solving it. keep charging me wrong and telling me the wrong info by auto txt. Terrible system, and poor customer service by the way.

Who have you been dealing with in Customer Service? If you PM me your details I may be able to sort it out immediately.

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These comments are my own and do not represent the opinions of 2degrees.

bazzer

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#406794 19-Nov-2010 16:22

SteveON: This month 2degrees have stuffed up for my benefit.

I used my included 120 minutes within a week. Then I received my 100 minutes on the 15th, then they gave us another 100 minutes for some reason it was to do with the new plans.... Buuuut I now have another 100 bonus minutes.

So basically for $39 I have received 420 minutes of calling, I have another 256 to use in the next week :)

If it were a mistake, why draw attention to it? Seems weird. Would you complain if they took them back off you? Better to keep quiet and enjoy it, I'd have thought, but congrats anyway.

nate

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#406812 19-Nov-2010 16:37

bazzer: If it were a mistake, why draw attention to it? Seems weird. Would you complain if they took them back off you? Better to keep quiet and enjoy it, I'd have thought, but congrats anyway.

This constantly amazes me. Must be something in the water here that we're all drinking...

freitasm

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#406842 19-Nov-2010 17:26

Probably the fact that drawing attention to some flaws makes it easier for these to be "fixed".

It happened many times before...

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nate

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#407094 20-Nov-2010 15:17

c71931f: What amazes you ? the post or that the OP 'drew' attention to it?

See freitasm's reply for what I meant.

You may also see one of your responses (and someone elses) have gone. I've hidden them as they're bordering on a personal attack. Let's all play nice mmmkay?

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SteveON

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#407164 20-Nov-2010 19:49

Whats the problem here?! I made a thread about an additional 200 minutes they gave me. Personally I wouldnt mind if they took it back. Im only supposed to get 100 minutes bonus not 300. It's like going on about VOIP over 3g which no operator likes... People still talk about it!

SteveON

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#408394 23-Nov-2010 17:08

freitasm: Hey, don't worry. This will soon be fixed...

Lol you were right!
Magically lost 100 min...

bazzer

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#408676 24-Nov-2010 07:51

SteveON: Whats the problem here?! I made a thread about an additional 200 minutes they gave me. Personally I wouldnt mind if they took it back. Im only supposed to get 100 minutes bonus not 300. It's like going on about VOIP over 3g which no operator likes... People still talk about it!

SteveON:
freitasm: Hey, don't worry. This will soon be fixed...

Lol you were right!
Magically lost 100 min...

That's the problem here. It's not a problem, per se, but if the purpose of your post was to alert 2degrees to the issue so they could fix it, then mission achieved. If it was to tell everyone how lucky you were that they made an error that went in your favour, then I'd call it a fail. If you'd kept quiet you'd still have those 100 minutes.

Good on you for being honest about it, though.