2 Degrees Stuffed Up (or not)?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2 Degrees Stuffed Up (or not)?

quebec

852 posts

Ultimate Geek

#72958 5-Dec-2010 22:41

Hi, here is chain of events -

I had an old 2degrees SIM that I used to move my vodafone non on to, called 2degrees center they said it is ok to use the no but I need to top up before midnight of 5th November to keep the number.
4th Nov - filled up form online to move my vodafone number to 2Degrees
4th November @ 7.38 PM got a text from 2Degrees that my number has been moved to 2Degrees

5th November - working good on 2degrees all day and balance was $10.00, give $10 to move.
5th November - got a text message from 2degrees at 2.12PM that credit will expire TOMORROW
5th November - bought some vouchers to top up from botany store as they were giving double top up.
came home late phone still working till about 8.30 pm,
then at around 9.28 Pm took the phone out of my pocket to top up - SIM CARE REGISTRATION FAILED!!!!

Called 2degrees, person said number ERASED and went back to vodafone and they can't do anything.
tried tried tried but they said nothing doing. Told them it was 2degrees fault as number should not have been made active till midnight today, they acknowledged it and said you did not top up for 1 year or something, not sure what they were talking about. They said talk to vodafone, yeah right! Asked to speak to supervisor, I was told no supervisor available!!

Called vofdafone they said number will most probable go in a pool or something, they checked and said no not back at vodafone yet, call back tomorrow.

I had the number for a very long time, seems like made a mistake to move to 2degrees, want that number back anyhow!! Any thoughts, can 2Degrees representatives care to comment???

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852 posts

Ultimate Geek

#413206 5-Dec-2010 22:46

Sorry for spelling and grammar mistakes, laptop keypad playing up, I can't afford to loose this number, need it back no matter what! I will not be able to take any calls tonight and till I get the number back and will loose money etc.

nzbnw

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Spark NZ

#413207 5-Dec-2010 22:46

IIRC, once a ported number has been disconnected, the last carrier has approx 4 days to reconnect it. If they don't it is returned to the donor carrier and enters a recycling period before it is reassigned to someone new on their network.

After the 4 days have past the only way to get the number back is for the donor carrier to reconnect it, and then you to re-port it back to your carrier of choice (or say with the donor carrier; your choice).

I'm sure someone else will have a few cents to add, but I believe that is basically right.

nzbnw

quebec

852 posts

Ultimate Geek

#413217 5-Dec-2010 23:03

nzbnw: IIRC, once a ported number has been disconnected, the last carrier has approx 4 days to reconnect it. If they don't it is returned to the donor carrier and enters a recycling period before it is reassigned to someone new on their network.

After the 4 days have past the only way to get the number back is for the donor carrier to reconnect it, and then you to re-port it back to your carrier of choice (or say with the donor carrier; your choice).

I'm sure someone else will have a few cents to add, but I believe that is basically right.

nzbnw

I am pretty sure you are right and 2degrees should activate my number and give me the $10 credit(that I already had) and an inconvenience credit of some sort.

NonprayingMantis

6434 posts

Uber Geek

#413221 5-Dec-2010 23:14

why did you wait until the very last possible day before porting your number?

Sounds like a recipe for disaster to me.

keewee01

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#413231 5-Dec-2010 23:41

NonprayingMantis: why did you wait until the very last possible day before porting your number?

Sounds like a recipe for disaster to me.

+1 - never leave things to last possible as if something could go wrong - it will.

Starplay

267 posts

Ultimate Geek

#413232 5-Dec-2010 23:48

unlocker: I am pretty sure you are right and 2degrees should activate my number and give me the $10 credit(that I already had) and an inconvenience credit of some sort.

You would have to get Vodafone to activate your number / reassign it to you and then re-port over to 2degrees.

... Maybe dont wait until the last chance to do it this time..

nakedmolerat

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#413237 6-Dec-2010 00:01

keewee01:
NonprayingMantis: why did you wait until the very last possible day before porting your number?

Sounds like a recipe for disaster to me.

+1 - never leave things to last possible as if something could go wrong - it will.

+2 - you should change the title please - "i stuffed up! Was a huge mistake to topup that late. i could have topup on the 4th but i choose to take all the chance and did it on the 5th

"

anyway, i am sure nzbnw is correct. since this happened in november, you should try liase with vodafone, not 2degrees

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tomgeeknz

923 posts

Ultimate Geek

#413238 6-Dec-2010 00:07

If you don't top up for more than a year, the sim expires, the credit given to you by 2 degrees does not constitute a a topup, so it still expires. It is YOUR fault for being ignorant and leaving things to the last minute.....

andrewcnz

961 posts

Ultimate Geek

#413259 6-Dec-2010 06:52

Why did you leave to the last minute? The number was so important to you it's just stupid to let the account lapse!

johnr

19282 posts

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Inactive user

#413260 6-Dec-2010 06:58

Vodafone can't help the MSISDN remains with its current carrier for 7 -14 days and if passed back to Vodafone after this time it goes back into the number pool to be recycled. Please stop telling them to talk to Vodafone.

John

johnr

19282 posts

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Inactive user

#413261 6-Dec-2010 07:03

And I am sure someone on 2degrees will be able to reactivate the MSISDN but why oh why leave it to the last minute your just asking for trouble.

FYI Vodafone NZ deactivates prepay connections 13 months from last topup

coffeebaron

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#413263 6-Dec-2010 07:09

Midnight is the start of the day, so that would mean topping up no later than 11:59,59PM on 4-Nov. (oh, and are you talking Nov or Dec here?)

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freitasm

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Geekzone

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#413265 6-Dec-2010 07:20

Am I the only one confused with this story?

unlocker:
I had an old 2degrees SIM that I used to move my vodafone non on to, called 2degrees center they said it is ok to use the no but I need to top up before midnight of 5th November to keep the number.

4th Nov - filled up form online to move my vodafone number to 2Degrees
4th November @ 7.38 PM got a text from 2Degrees that my number has been moved to 2Degrees
5th November - working good on 2degrees all day and balance was $10.00, give $10 to move.
5th November - got a text message from 2degrees at 2.12PM that credit will expire TOMORROW

You asked to move the Vodafone number to 2degrees on 4th November 2010? Is that right? Or was that 2009?

If the number was moved on the 4th November 2010, then how come 2degrees would expire the credit on 5th November, just one day after?

This story is not clear at all.

SaltyNZ

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2degrees

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#413278 6-Dec-2010 07:56

Like most other posters, I'm also a bit confused by your story. But the bottom line is, if Customer Care told you you needed to top up before the next day to keep the number, then you should have topped up.

A $10 credit does *not* count, sorry.

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These comments are my own and do not represent the opinions of 2degrees.

quebec

852 posts

Ultimate Geek

#413285 6-Dec-2010 08:19

All dates are 2010, number was moved on 4th Nov 2010 and it was expired at 9.05pm on 5th November, 2degrees expired it coz the 2degrees SIM I used was not topped up for a year but was supposed to expired 4th November midnight as per the text sent to me by 2degrees.

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