Moving from TelstraClear to slingshot... Do I need to close my account?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Moving from TelstraClear to slingshot... Do I need to close my account?

hamish225

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#73405 13-Dec-2010 22:25

hey, i just changed my nana from telstra clear to slingshot.

her phone and broadband are connected through slingshot as of today, but her telstra account doesnt seem to be cancled yet, her paradise email address still works.

im just wondering if we are supposed to call telstra and tell them to close the account, or not?

i dont want her being charged for a service she isnt using.

*Insert big spe*dtest result here*

vexxxboy

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#416825 13-Dec-2010 22:59

yes once you are connected ring up and cancel her Telstra account or they will keep charging you for the service and you will have a tough job getting the money back.

Common sense is not as common as you think.

graemeh

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#416918 14-Dec-2010 09:31

Yes ring and tell them but we recently did the same thing (but to Telecom) and when I rang they told me that the account would be closed automatically.

scottr

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#417157 14-Dec-2010 17:31

Don't rely on it working as it should, it's best to contact your provider AFTER your new services have been enabled (not before, that breaks stuff and takes longer) and ensure it's been cancelled.

That's going from any provider to any other provider.

hamish225

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#419919 21-Dec-2010 12:48

oh, by the way. just thought i'd let you know they did close it automaticly

*Insert big spe*dtest result here*