Slingshot has taken a massive drive into the DUMP

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot has taken a massive drive into the DUMP

Grid

9 posts

Wannabe Geek

#73642 18-Dec-2010 09:45

I have a Rant about slingshot I am a first time poster here please move / delete / LolCat if this is in the wrong place.

2 days ago I noticed that my internet speed got automatically capped to to dialup speeds I become abit worried that I have already used my 25GB in only 2 weeks So I go and check my usage and I find that I have only used 12GB of my data allowance I find this rather strange so I attempt to call slingshot. I call and wait 25min until some one answers the phone I asked the person there if they understand what 0.33Mbps is in KB/s they couldn’t tell me so I told them its 41 KB/s just abit slower than dialup I told them that I have been capped down to dialup speed and that I have only used 12BG of my usage they check this and see this is true. They then send me on to the technical department I wait 2 hours before falling asleep and the cordless phone has gone flat. Next day that’s today I call up nice and early at 8am they are massively over loaded with calls and I wait another 30mins before I get some one. Again I explain my situation only for them to tell me that they can not do any thing about it so im on the phone once again waiting on the technical department 25min and counting

Any of you know about this kind of problem before?

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19282 posts

Uber Geek
Inactive user

#418751 18-Dec-2010 09:49

http://www.geekzone.co.nz/forums.asp?forumid=81

Talkiet

4793 posts

Uber Geek

Trusted

#418755 18-Dec-2010 09:55

Grid: [snip] I asked the person there if they understand what 0.33Mbps is in KB/s they couldn’t tell me so I told them its 41 KB/s just abit slower than dialup I told them that I have been capped down to dialup speed and that I have only used 12BG of my usage they check this and see this is true.[snip]

Never actually used dialup yourself have you?

Hint, check your math.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

johnr

19282 posts

Uber Geek
Inactive user

#418761 18-Dec-2010 10:09

Talkiet:
Grid: [snip] I asked the person there if they understand what 0.33Mbps is in KB/s they couldn?t tell me so I told them its 41 KB/s just abit slower than dialup I told them that I have been capped down to dialup speed and that I have only used 12BG of my usage they check this and see this is true.[snip]

Never actually used dialup yourself have you?

Hint, check your math.

Cheers - N

Good point

Grid

9 posts

Wannabe Geek

#418763 18-Dec-2010 10:15

Talkiet:
Grid: [snip] I asked the person there if they understand what 0.33Mbps is in KB/s they couldn’t tell me so I told them its 41 KB/s just abit slower than dialup I told them that I have been capped down to dialup speed and that I have only used 12BG of my usage they check this and see this is true.[snip]

Never actually used dialup yourself have you?

Hint, check your math.

Cheers - N

0.33 megabits per second = 41.25 kilobytes per second i cheaked it with google

bonkiebonks

389 posts

Ultimate Geek

#418770 18-Dec-2010 10:39

The math is correct except dialup is 56 kilotBITS/sec not kiloBYTES/sec.

So if you were getting dialup speeds you would in fact be downloading at a maximum theoretical speed of 7 kiloBYTES/sec.

Grid

9 posts

Wannabe Geek

#418774 18-Dec-2010 10:48

bonkiebonks: The math is correct except dialup is 56 kilotBITS/sec not kiloBYTES/sec.

So if you were getting dialup speeds you would in fact be downloading at a maximum theoretical speed of 7 kiloBYTES/sec.

yes im so very sorry i have mixed up the kilotBITS and kiloBYTES no one is perfect i now understand this is now 5 times faster then dialup but this topic should just be renamed to idiot noobie guy doesn't know maths right? ill post else where in the future.

SteveON

1916 posts

Uber Geek

#418776 18-Dec-2010 11:01

bonkiebonks: The math is correct except dialup is 56 kilotBITS/sec not kiloBYTES/sec.

So if you were getting dialup speeds you would in fact be downloading at a maximum theoretical speed of 7 kiloBYTES/sec.

What a way to help someone out, your one of the reasons gz is becoming an exclusive club!
He didn't come here to get picked on... $&@!

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Kraven

729 posts

Ultimate Geek

#418778 18-Dec-2010 11:13

I recall someone posting previously that if you call the helpdesk from a mobile they will answer your call quicker. Maybe try that.

scuwp

3888 posts

Uber Geek

#418798 18-Dec-2010 12:41

Sorry I wont be much technical help other than to say that everything I read about SS service is extremely bad. Well documented on GZ and recently in national papers...suggest you vote with your feet to another ISP perhaps?

Also annoyed at the pathetic nit-picking in this thread from some repliers which is of no help. I think a few people need to get their heads out of their tech books and learn some people skills instead.

Lazy is such an ugly word, I prefer to call it selective participation

kyhwana2

2566 posts

Uber Geek

#418801 18-Dec-2010 12:48

Grid:
0.33 megabits per second = 41.25 kilobytes per second i cheaked it with google

Dialup is ~54kbit max, which is ~6KB/s.

Grid

9 posts

Wannabe Geek

#418812 18-Dec-2010 13:07

So any way if you want to know what happened I am extremely tried right now because i have been waiting 2 and a half hours on the waiting cue for the slingshot technical department yes 2.5 HOURS! this is a new record for me. So what did they say?

They said its my modem My local modem is faulty and i need to replace it because of this

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time=7ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 7ms, Average = 2ms

They said that because the first ping Reply is 7ms this means i must replace my modem btw this is a Belkin #5d7633au4a wasn't cheap but for some reason most ISP including telecom dont like it think i paid almost $300 for it few years back because i was sick and tired of the useless D-links and ive never had any speed problems or connection drops. Any way ive also tested this with my friends router just now and it reports all the same line and download speeds and has a 5ms first reply and his modem is brand new.

So do you think i should by a new modem?

My Connection is so fast i can cook eggs on it!

Grid

9 posts

Wannabe Geek

#418814 18-Dec-2010 13:14

kyhwana2:
Grid:
0.33 megabits per second = 41.25 kilobytes per second i cheaked it with google

Dialup is ~54kbit max, which is ~6KB/s.

Yes i now know it is 5 times faster than dailup thank you.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#418815 18-Dec-2010 13:16

What are your ADSL connection stats from the modem?

Speedtest results don't mean anything if it's your wiring or DSL connection causing the issues.

Grid

9 posts

Wannabe Geek

#418819 18-Dec-2010 13:34

sbiddle: What are your ADSL connection stats from the modem?

Speedtest results don't mean anything if it's your wiring or DSL connection causing the issues.

Item

Downstream

Upstream

Unit

SNR Margin

12

12

dB

Line Attenuation

39

26

dB

Data Rate

5792

384

kbps

hellonearthisman

1819 posts

Uber Geek

Trusted

#418863 18-Dec-2010 16:44

44kBps is slow but it's not slow if your downloading from bulk download sites.
Like other have said, it's not dialup speeds, dialup is 8kBps

To get faster service at the helpdesk use a cellphone, because it cost them more to have you on hold the deal with cellphone calls quicker than calls from a landline.

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