I need help with handset not accessing Internet on 2degrees

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › I need help with handset not accessing Internet on 2degrees

1shotkillz

5 posts

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#73696 20-Dec-2010 00:41

i toped up a while ago $20 which payed 10 dollars for the txt package and $6 for 50 mb and never got to use my 50 mb as it kept saying network unavailiable and then it expired so im feeling abit ripped of as that was $6 of internet i never used am i able to get refund.

michaelmurfy

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#419271 20-Dec-2010 00:55

Erm can we have more info?

Phone Model etc, also have you programmed the 2 Degrees APN settings in (This is available from the sim menu --> Send Configuration)

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Damager

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#419272 20-Dec-2010 00:58

what did 2degrees say when you called them? wait, have you actually called them about your situation?

when you first weren't able to access the net, did you call them to get some trouble shooting assistance. is it a 2 degrees supported handset? did you have the correct internet apn loaded?

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1shotkillz

5 posts

Wannabe Geek

#419274 20-Dec-2010 01:06

hi i dont know but the phone is a LG GM310F i think i may of accidently deleted by mistake i also had to do a swap and now my number doesnt show up in the handset info area when 2 degrees did whateva they done that happened

1shotkillz

5 posts

Wannabe Geek

#419275 20-Dec-2010 01:07

whats internet apn

1shotkillz

5 posts

Wannabe Geek

#419276 20-Dec-2010 01:09

ive tryed to Send Configuration but nothink happens

old3eyes

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#419305 20-Dec-2010 08:38

1shotkillz: ive tryed to Send Configuration but nothink happens

I seem to remember that someone from 2D said that not all LG fones work with the auto config function. Mine didn't and had to do it manually..

Regards,

Old3eyes

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#419309 20-Dec-2010 09:04

Yes I know whats happening, as I went through it at 8pm last night.

My new 2 Degrees phone (Samsung C3110), had no preloaded settings for internet.

When I first typed in a web address and said connect, it said "check browser settings".

Then when I typed in some stuff I thought might be right, it would try connect and say "network unavailable".

It wasn't until I got home and checked the pinned GeekZone "2 Degrees settings" thread, that I found the CORRECT settings, entered them into phone, and it went straight after that!

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freitasm

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#419314 20-Dec-2010 09:32

APN (Access Point Name) is the configuration setting your handset uses to access mobile data in the network. Each operator uses its own.

So the questions are:

Did you buy the handset from 2degrees? If you did then it should just work, unless the cofigurations are wrong for some reason, or you have changed the settings. If you reset the handset to factory it should just work again. You find this option around the Settings menu.

If you did not buy the handset from 2degrees then you have to manually change the settings, or request these. As someone posted not all LG are capable of receiving the settings, meaning you have to manually enter those. These APN are, again, in the Settings menu.

Here is a list of APNs for New Zealand mobile operators for you to use.

If you configured the handset correctly and it still doesn't work you should test this SIM card in another handset that you know for sure works with mobile data. If it works when you use your SIM then you know the problem is with your handset. If it doesn't work then you the problem is in your account - in which case 2degrees should help with that.

As for your last question, "is 2degrees ripping me off", unless the problem is with the account (unlikely) I would say NO.