Short Story:
Lost simcard in Rarotonga
Took almost two weeks for a blank microsim to be sent to me as first call was not logged.
Called to get number put on microsim and was told there was a technical difficulty and they would call me back shortly
Called back the next evening to be told it would take 3 days for them to get back to me.
My clients getting annoyed they cant contact me.



Long Story:
Was with Bellsouth a couple years before Vodafone aquired them. Stayed with Vodafone until a couple months ago.

Decided I liked the look of 2degrees as the new little guy in NZ and thought some of their rates and policy decisions looked great.

Ported my number, my wifes number, my mothers, brothers and a few friends and clients over.

Everything has been going great!

Then I went on my honeymoon at the end of November where I lost my sim (stupid of me I know).

Wednesday 8th December
When i arrived home on the 8th December I went straight to Dick Smith Electronics, purchased a new micro sim and then called 2 degrees to get my number put on it. Turns out I needed a new blank microsim, one with no number attached as it is not possible for them to put a number on a sim card that has already had one assigned to it. This in itself is weird because when I purchased my first sim which had a number on it I had my 021 ported over and attached to that sim card (which already had a 2degrees number on it).

Anyhow so after their explanation of "its not possible to do such a thing, you need a blank micro sim" they told me they could send me out one.

Problem was I kinda needed it that day so they pointed me to a 2degrees mobile shop that should have one. I went to the Westgate Mail 2degrees shop where they said they had no micro sims at all let alone blank ones. The staff called the 2degrees helpline and asked some questions before giving them my address to send the microsim to. I know how the conversation went as they had the support staff on speaker phone for that part of the call.

Tuesday 14th December
Still no sim card. Called and there was no record of me calling on the 8th December and no sim in the queue to be sent out. So they then said they would send me a sim out for the second time and I should recieve it within 48 hours.

Thursday 16th December
I called back to be told it had not even been sent yet. By this time I am starting to get very annoyed. Was told call center manager was going to personally go send it that day.

Monday 20th December
I get home to find two blank microsims arrived via courier in two separate courier bags.

Tuesday 21st December
I call 2degrees and ask for my number to be added to the blank sim card. I was informed it was done and I could now use my sim and my number. In my wisdom I asked him to wait while I check. Was not working. He rechecked things and it turns out the job is in a queue. Puts me on hold and finds out their "systems are down" and he would call me back.  

Wednesday 22nd December
I call back myself in the evening as I had not been home to receive any calls and was then informed it will take 3 days for my call to be returned as my issue was in a queue. 

So, two weeks later I have two blank micro sims and no number. On top of that I have clients emailing me asking how to get ahold of me as they cant get through to my cell and asking if I had changed numbers. In the tech world this is kinda embarrassing and costly. Up until this I had been very impressed and sold my clients into the move only to have eg on my face now a simple number attachment cant be made.

On top of all this I had planned to set up my family members all on plans but had to get numbers etc ported first I was told. This is now probably not going to happen unless somehow 2degrees pull their head out of their bum and escalate my issue and have it solved and working by tomorrow lunch time. At this time I will be porting all out numbers again, this time to telecom. Sure they have other issues like no online instant top up system etc but atl east I can make calls and have my clients call my number and actually get through to me!

/rant

Anyway we will see what happens tomorrow and I will report back to anybody reading this. Anybody else had this issue?

How long have you had to wait to get your number onto a new sim with 2degress (or any other network)? Interested in your feedback