Caller ID for incoming calls from overseas not in a correct format

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Caller ID for incoming calls from overseas not in a correct format

CrispinMullins

128 posts

Master Geek

#73835 23-Dec-2010 14:44

Hello,

I had a couple of calls from overseas to my 2degrees connection recently and noticed that the caller ID was not displayed in a format that enabled me to redial the number my phone records.

Example: call from +49 172 xxx xxxx displayed as 049172xxxxxxx

I'm smart enough to notice this, but my friend is not and spent two days wondering why her international calls wouldn't connect. I wondered for a while if it was just the iPhone misinterpreting something but I also saw it on a Nokia. It'd be excellent if 2degrees could fix this.

Forgive me if this has been dealt with before!

Cheers
C. Mullins

johnr

19282 posts

Uber Geek
Inactive user

#421008 23-Dec-2010 14:49

I Don't think 2Degrees would not have much control over this

The network passes onto your handset what its handed (hope I explained that OK)

John

CrispinMullins

128 posts

Master Geek

#421010 23-Dec-2010 14:52

Perhaps 2degrees could contact the network handing over the badly formatted caller ID and ask them nicely to sort it out? I believe it's o2 Germany.

johnr

19282 posts

Uber Geek
Inactive user

#421011 23-Dec-2010 14:53

CrispinMullins: Perhaps 2degrees could contact the network handing over the badly formatted caller ID and ask them nicely to sort it out? I believe it's o2 Germany.

How do you know the international carrier is not changing it?

CrispinMullins

128 posts

Master Geek

#421014 23-Dec-2010 14:57

I don't, which is why 2degrees is in a better position to sort it out than I am.

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#421015 23-Dec-2010 14:59

Hi there,

In any case it is worth work flowing to our technical team to see if that is the number being presented to our network.

PM me your details and I'll see what I can do.

Cheers

^MD

CrispinMullins

128 posts

Master Geek

#421040 23-Dec-2010 16:36

Thanks 2degrees person -- much appreciated.